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OpenTicket doesn't send an email to the client


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It seems that using the OpenTicket API call doesn't send an email to the customer, it just silently opens a ticket under their account without an email notification.

Is this intended behavior or have I missed something? Are you also supposed to use SendEmail afterwards to send a separate email? If this is the case how are you supposed to get the ticket ID and link  for inclusion in the message body and subject?


Thanks for any help

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