Ragonz Posted April 12, 2018 Share Posted April 12, 2018 I think I'm being blind here but where does one set the email that gets used when a client requests cancellation of a product? Link to comment Share on other sites More sharing options...
brian! Posted April 12, 2018 Share Posted April 12, 2018 it's the "Cancellation Request Confirmation" email template which you can edit to suit your needs. Link to comment Share on other sites More sharing options...
Ragonz Posted April 12, 2018 Author Share Posted April 12, 2018 So is there no way to select which template gets used? Also if that email is not getting sent out is it time to submit a support ticket? Link to comment Share on other sites More sharing options...
brian! Posted April 12, 2018 Share Posted April 12, 2018 14 minutes ago, Ragonz said: So is there no way to select which template gets used? there's no need to have a choice - you can edit the content of the template. 14 minutes ago, Ragonz said: Also if that email is not getting sent out is it time to submit a support ticket? when a cancellation is received, it should send two emails, assuming they aren't disabled - one to the customer, and one to the admin(s)... check the activity log and see if WHMCS tried to send the email to the customer. Link to comment Share on other sites More sharing options...
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