mmartinp Posted April 1, 2018 Share Posted April 1, 2018 Hi, I need some help. In order to set a free-trial product by 15 days and then request a payment. I followed the instruction in "Product/service - Princing Tab", but in "Termination Email" when I scroll down I cannot see any template available, indeed, I created a new one for this action. Why I cannot see any email template available? ( I am attaching a screenshot) On the other hand, about the "email template creation" how can I request a payment about a product? Once the free trial is complete....I mean, how can I indicate it in the email template, what is the variable...? Thanks in advance for your help! Link to comment Share on other sites More sharing options...
brian! Posted April 1, 2018 Share Posted April 1, 2018 On 4/1/2018 at 16:10, mmartinp said: In order to set a free-trial product by 15 days and then request a payment. I followed the instruction in "Product/service - Princing Tab", but in "Termination Email" when I scroll down I cannot see any template available, indeed, I created a new one for this action. Why I cannot see any email template available? ( I am attaching a screenshot) did you follow the text in the highlighted box on the documentation page? https://docs.whmcs.com/Products_and_Services Quote The Termination Email dropdown field is only populated with custom product type email templates. For more information on creating a custom email template, please visit http://docs.whmcs.com/Email_Templates so once you've created a custom product email template... it will be available in the dropdown... Link to comment Share on other sites More sharing options...
mmartinp Posted April 2, 2018 Author Share Posted April 2, 2018 14 hours ago, brian! said: did you follow the text in the hightlighted box on the documetnation page? https://docs.whmcs.com/Products_and_Services My Fault, thanks! it's done!! Just a question about the template creation, the customer already have a hosting product, she is testing the website and probably this week she is going to pay. I want to create a template where in the email note say "Dear customer pay for this product before to expire "link to pay the product"", but I do not know how to put a link for the client to pay for the product she is currently using. Thanks in advance Brian! Link to comment Share on other sites More sharing options...
brian! Posted April 3, 2018 Share Posted April 3, 2018 22 hours ago, mmartinp said: Just a question about the template creation, the customer already have a hosting product, she is testing the website and probably this week she is going to pay. I want to create a template where in the email note say "Dear customer pay for this product before to expire "link to pay the product"", but I do not know how to put a link for the client to pay for the product she is currently using. you can't really pay for a "trial" (auto-terminating) product - it is what it is, a product that only lasts x days before being terminated. the usual two ways would be to either upgrade to a similar product (e.g the same product but billed monthly, annually etc), or instead of using a terminating product, to use a promotion code for a full-priced product that discounts the price for the first month (or whatever) - although for the promotional code method, payment details would be taken at the initial order stage - which you may not want to do. Link to comment Share on other sites More sharing options...
mmartinp Posted April 4, 2018 Author Share Posted April 4, 2018 Alright, so I will think about that. Thanks for your response, I appreciate your information. Have a good day! Link to comment Share on other sites More sharing options...
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