Stop Billing Without Terminating Product & Service

[chris0055]

We offer an installment for one of our product and service and we're trying to stop the system from generating more invoices once the final invoice has been generated. We can't find a solution to stop billing an individual client without terminating their product/service.

For example, if its a 12 installment service, the client has paid 11 invoices already, and the 12th invoice has been generated, we wish the system will stop generating more invoices (since the installment will be completed by paying the last one).

Please let me know if there's a way to stop invoicing for an individual client. Thanks a bunch.

[WHMCS ChrisD]

Hi @chris0055

Thanks for your post on WHMCS.Community

Are you using Recurring Cycle Limits on the product?  This is found on the Pricing Tab of the Product Setup under Setup > Products/Services > Products/Services 

Recurring Cycles Limit - For Recurring payment types the default value 0 will invoice indefinitely until cancelled. However by entering a value in this field you can limit the number of times this product will invoice the client. For example, entering 5 on a monthly product would cause no invoice to be generated in the 6th month after ordering.
 

[chris0055]

Hi Chris,

Thanks for the prompt reply. The issue with that is that our client have different installment product. For example, some has 12 month payment plan, some has 24 or more. However, they're all in the same product.

 

Patrick

[chris0055]

It seems like a request feature about an year ago:

https://requests.whmcs.com/topic/recurring-cycles-limit-per-monthly-quarterly-semi-annually-annually-biennially-and-triennially