Jason_csh Posted March 23, 2018 Share Posted March 23, 2018 Good evening, I have searched for a solution but have not been able to fund one as yet. I have noticed that my product name have differed between WHM and WHMCS. The reason being is that I didn't see the tick box to prefix the username to the product. So for example in WHM they are mydomain_home where as in WHMCS they are shown as Home, but when a customer orders hosting they end up as username_home. Can I remove the username prefix in WHMCS from the current clients or will this break the hosting? I'm just concerned that they're not properly tying up between the 2 systems. I have a licensed WHMCS installation via my host (I'm setting up as a reseller) but can't see a way of registering on whmcs.com to log a support ticket. My host as suggested I log a ticket with WHMCS. Many thanks Jason Link to comment Share on other sites More sharing options...
WHMCS ChrisD Posted March 23, 2018 Share Posted March 23, 2018 Hello @Jason_csh This shouldn't have an impact, the WHMCS relationship in WHM is tied to the username, you can go ahead and remove the username prefix without breaking anything, I would note the client area will always show the name of the product you have set under Setup > Products/Services rather than the name of the package in cPanel/WHM. As you have a license from a reseller you can always open a ticket via https://www.whmcs.com/reseller-support/ Link to comment Share on other sites More sharing options...
Jason_csh Posted March 24, 2018 Author Share Posted March 24, 2018 Hi Chris, Thank you for getting back to me and answering my query. I will go ahead and rename them so that they all match. My concern was that if the package names were prefixed with a different name, they would not work with the quotas set in WHM if that makes sense. Thank you for the support link too. I will keep that to hand if I can't find an FAQ or post that might answer any future queries. Thanks, Jason Link to comment Share on other sites More sharing options...
WHMCS ChrisD Posted March 24, 2018 Share Posted March 24, 2018 Hey Jason, Glad to hear its sorted Feel free to ask anything else in the community as well As mentioned the prefixes won't have any impact on the links with WHMCS & cPanel, it ties back to the domain and username 1 Link to comment Share on other sites More sharing options...
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