Problem with sessions not keeping logged in on smartphone

[vinc1402]

Hello people, 

I have a problem with a new smartphone (Oneplus 5T) Oneplus 5T

When I try to log in to the client and/or admin area, the session cannot stay logged in. Even by ticking the Remember me box it's not working.

The strange thing is that this is happening from different WHMCS installations and websites (even whmcs.com). 

When I enable the option to view the page as a desktop site everything works just fine. Almost like the responsive layout is breaking something.

I know the screen is a bit bigger then normal phones, maybe the system doesn't recognize it that good?

 

Anyone else with this kind of phone?

 

Thanks you in advance

[WHMCS ChrisD]

Hey @vinc1402

That is indeed odd, I haven't come across anyone with this problem before, just checking do you have the ability to add another browser to the phone and test it with that?

[vinc1402]

I'm glad to mention that the problem is resolved.

I was caused by my phone, I'm using 2 sim cards and have 2 numbers on 1 device.

If I'm using data on the Second sim card, the problem started.

 

So now I've switched the 2 sim cards internally and everything is solved.

 

Thank you for your attention

[cocodude]

We have exactly the same problem here on both one OnePlus 3 and OnePlus 5 devices.

Although we have dual SIM as well, I've tried taking out one of the SIMs and it made no difference. Plus, we're connecting via WiFi anyway.

Is anyone else having this issue?

[vinc1402]

Hello @cocodude

I'm sad to say that the problem still exist on me. Somehow it worked for like a day or two and I got to enthusiastic to fast haha. 

 

I've also already submitted a bug report to oneplus and it's 2 months since last reply. Last I heard was that the developers team is lookin into it. 

https://forums.oneplus.com/threads/session-problem-on-some-websites.814704/#post-18077927

Kind Regards,