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Paid for the service but its suspended

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Hello, i have paid for my service, i bought a licence today, and paid today, after installing it and putting in my licence it says its suspened and i need to pay more for months before i bought it, i bought it today (5 march) and its saying i need to pay for november and the payment i paid was for october. i have put in a support ticket ealier on but got no reply, what can i do about this, and if it dont get sorted how do i go about gettign my money back

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