Prevent Invoice Creation

[Basheer]

Hi,

How can prevent invoice creation on a particular point, like if product is canceled etc. And i can't find any hook point for before invoice creation/ pre invoice creation .

 

[twhiting9275]

If the product is cancelled, the invoice won't be created, that's not a hook, that's just how the product works.

If you'll be a bit more specific as to what exactly you're trying to do, and why you're trying to prevent it from being created, one might be able to be more help here.

[Basheer]

sorry  , not cancelled ,if suspended 

[twhiting9275]

Suspended services may actually have invoices generated as well. IF you have ' Continuous Invoice Generation ' turned on ( whmcs admin -> settings -> invoices )

Some choose to continue to generate invoices, because technically (from a hosting standpoint), you're still serving the customer . DNS is still pointing to you, you still hold their data, and backups are still provided. Soooo, in some cases you want this to be done.

Now, if you don't want the invoice generated when clients are suspended, then untick ' Continuous Invoice Generation '.

Of course, this won't prevent invoice generation if the client is suspended due to TOS reasons (say spam, abuse, malware, blah blah blah) . Not even sure there's a way to do that, technically speaking, since, again, you still do host the account

[Basheer]

Quote

Now, if you don't want the invoice generated when clients are suspended, then untick ' Continuous Invoice Generation '.

If i disable this option , i think system will not create any invoices if there is any unpaid invoice. But we are not happy with that  . We need only block the invoice creation if product is suspended.

[brian!]

long requested feature... 5 years

https://requests.whmcs.com/topic/disable-auto-invoice-generation-after-suspension

[Basheer]

... Waiting