Jump to content



Recommended Posts

Hello. I have started WHMCS & Integrated with my WEBSITE through sub directory. Now intially when I tested as a customer, It is showing order as pending "my.ms24hosting.com” already exists in the Apache configuration.". Can anybody help in use of WHMCs , Why I am getting this error? How can I test that It is working fine?




Link to comment
Share on other sites

Hello. Can anybody help? Module Create Failed - Service ID: 13 - Error: (XID smenub) The domain “hostingweball.com” already exists in the Apache configuration. As a reseller host I am getting this error for every domain created by the customer.

Link to comment
Share on other sites

  • WHMCS Technical Analyst II


Thank you for your post!

This error most commonly occurs when there is a cPanel account that already exists for that domain name, however, it can be the case that no account exists but as the error advises, the domain already exists in the Apache configuration - I would advise having your hosting provider or server admin investigate this.

I do note that you have stated that this happens for every domain for this customer - are you attempting to create accounts that already exist on the server, inside WHMCS? If so, you can import them correctly using the WHM import tool: https://docs.whmcs.com/CPanel/WHM_Import

If this isn't the case, it may be that when the order is placed and the module create function is invoked, the cPanel account is created but an error prevents WHMCS from receiving a successful response to the module create action, resulting in the error you have provided when manually trying to provision this account. You can test this by deleting the account on the cPanel server and attempting to use the module create button inside WHMCS whilst using your browsers network analyzer tool to ensure a successful response is returned, should anything such as a 500 error be returned, you will need to work with your server admin or host to resolve that. 

I hope this helps.

Link to comment
Share on other sites

This topic is now closed to further replies.
  • Recently Browsing   0 members

    • No registered users viewing this page.
  • Create New...

Important Information

By using this site, you agree to our Terms of Use & Guidelines and understand your posts will initially be pre-moderated