Unable to load your shopping cart. Please contact support

[cezar]

Hi, i have a problem when i want to acces cart in whmcs, i receive the message: Unable to load your shopping cart. Please contact support.  This problem is just when i activate  module PaaS Extension for WHMCS (https://marketplace.whmcs.com/product/3282) , this module is compatible with the verssion 7 .4 of WHMCS, my installation is updated.... If i deactivate this module, it is ok everything works well, but i need this module because i sell PaaS services.....

I don't have a custom theme or orderform.......

**If i specify in link ?carttpl=standard_cart, it's worging......

Someone can help me ? Thanks.

[twhiting9275]

8 hours ago, cezar said:

**If i specify in link ?carttpl=standard_cart, it's worging......

 

then the problem is indeed with your shopping cart. I'm assuming you've modified this, but have you modified it, or compared it to standard_cart? Betting you missed something on an upgrade there.

[sentq]

is the default cart template a custom template or one of the built-in?

if custom you probably need to get it updated/compatible with the latest version of WHMCS you have.

also check Admin Area -> Utilities -> Logs -> Activity Log page for related error records,

if you didn't find errors in the Activity Log, then activate the "Log Errors" and "Display Errors" options in Admin -> Setup -> General Settings -> Other tab.

[cezar]

Hi, i have solved my issue: The module "PaaS Extension for WHMCS" have a hook file,in that file there are 4 rows with a script that put a link in nav menu, this link it is for redirect the user in jelastic panel, I have comment this and now it is ok. I will create manually the link direct in tpl file from six template. Maybe the creators of this module need to know that......