Order for domains already registered / Duplicate invoices

[ElMorgan]

Hi -

Over time, I've been moving hosting customers from our old billing system to WHMCS.   When I do this, I add an order for their domain name and deselect Confirmation, Invoice, Email.  I choose Registration as the Registration Type (Transfer requires EPP). After the order is completed, I go check the domain and set the registrar, tell it not to send the reg to Enom or send any email to the customer and then accept the order.  This all works well.

Sometime between then and domain sync, an invoice is generated with incorrect dates. Domain sync runs and corrects everything with info from Enom, and then another invoice gets generated!  The customer ends up having 2 invoices for that domain renewal and I wind up deleting the first one.  It's something I've just gotten used to checking each time, but it would be nice not to have to do it.  

BTW, I am adding these domains when they are within 30 days of expiring.  Kind of waiting 'til the last minute, as is my standard practice. I'm not sure this would happen if I didn't wait so long.

Is it apparent that I'm doing something wrong?

Thanks,

Beth

 

 

[brian!]

On 1/2/2018 at 21:04, ElMorgan said:

Is it apparent that I'm doing something wrong?

obvious solution would be to disable domain sync (specifically next due date sync) - or at the very least, use Domain Sync Notify Only to notify you of changes which you can then make manually.

https://docs.whmcs.com/Domains_Tab

On 1/2/2018 at 21:04, ElMorgan said:

BTW, I am adding these domains when they are within 30 days of expiring.  Kind of waiting 'til the last minute, as is my standard practice. I'm not sure this would happen if I didn't wait so long.

it's not helping!

are you generating the first invoice on the old billing system? if so, i'd be tempted to move the domains to WHMCS and let WHMCS generate the first invoice itself... don't necessarily do it when you're adding them, let WHMCS automatically do it when the cron runs at the appropriate time.