johnw Posted December 11, 2017 Share Posted December 11, 2017 Hi If I change a client products status from active to pending and run the cron job will the customer get an e-mail about the status change? Also when I change the client products status back to active from pending will the customer get an e-mail about the status change? Link to comment Share on other sites More sharing options...
brian! Posted December 12, 2017 Share Posted December 12, 2017 no to both. Link to comment Share on other sites More sharing options...
johnw Posted December 12, 2017 Author Share Posted December 12, 2017 15 hours ago, johnw said: Hi If I change a client products status from active to pending and run the cron job will the customer get an e-mail about the status change? Also when I change the client products status back to active from pending will the customer get an e-mail about the status change? 51 minutes ago, brian! said: no to both. 15 hours ago, johnw said: Hi If I change a client products status from active to pending and run the cron job will the customer get an e-mail about the status change? Also when I change the client products status back to active from pending will the customer get an e-mail about the status change? 52 minutes ago, brian! said: no to both. Link to comment Share on other sites More sharing options...
johnw Posted December 12, 2017 Author Share Posted December 12, 2017 Thanks for the answer Brian. So If I set a clients product in the pending state and run the cron job then the client will not be charged or renewed? Link to comment Share on other sites More sharing options...
brian! Posted December 14, 2017 Share Posted December 14, 2017 On 12/12/2017 at 14:40, johnw said: So If I set a clients product in the pending state and run the cron job then the client will not be charged or renewed? https://docs.whmcs.com/Invoicing_Setup#Continuous_Invoice_Generation Quote With Continuous Invoice Generation enabled, any product that is Active, or Suspended will continue to invoice regardless of the status of its previous invoice(s). Pending, Completed, Cancelled or Terminated services will not generate invoices. Link to comment Share on other sites More sharing options...
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