johnw

Thanks for the answer Brian. So If I set a clients product in the pending state and run the cron job then the client will not be charged or renewed?

Hi If I change a client products status from active to pending and run the cron job will the customer get an e-mail about the status change? Also when I change the client products status back to active from pending will the customer get an e-mail about the status change?

Hi I did a refund on a invoice for 12 dollars and now the invoice is marked refunded. But the balance of the invoice is 12 dollars in red color and a due date in the future. Do I have to do anything to get the balance back to 0? I don't want to charge the customer again for this invoice.

There is no errors in the activity log and it does not say that the email has been sent.

Hi While I was logged into WHMCS I received an order. I don't know if that was the reason that the order handling stopped and I did not receive the "New order notification" email and I have a modul that transfers the invoice to my accounting software that also did not get run. That have never happend before. The customer did receive all the emails he should and there is no error in the log files. Is it possible to manuel run the "whmcs to accounting software module" or what can I do? Best regards, John

Hi I have moved my WHMCS 6.2.2 from a PHP 5.5 server to PHP 5.6 from the same web hosting company and I also did a database export and import. How I can't send e-mails from WHMCS using SMTP. I have tried to use gmail smtp server instead but I get the same error: Connection: opening to ssl://smtp.gmail.com:465, timeout=300, options=array ( ) SMTP ERROR: Failed to connect to server: (0) SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting My web hosting company is saying the the servers have the same setup and they are not blocking so they think that it is maybe my SMTP library that needs to be updated to support PHP 5.6 What can I do to fix this problem? Thanks