Custom 'Priority' Values

[energylevels]

I'm looking for and thinking there must be an option to add/edit the value in the priority dropdown. The option are low, medium hgh currently and I want to add a couple of my own options. Surely its in the optins somewhere?

[brian!]

11 hours ago, energylevels said:

I'm looking for and thinking there must be an option to add/edit the value in the priority dropdown. The option are low, medium high currently and I want to add a couple of my own options. Surely its in the options somewhere?

there isn't any options.method to add additional levels of priority.

https://requests.whmcs.com/topic/i-want-to-be-able-to-edit-my-whmcs-support-ticket-priorities

you could edit the supportticket templates in both the client and admin areas to add additional priority levels, but as WHMCS is internally coded to use allow High, Medium & Low as options, it would convert any other priority level to Medium.

it might be possible to use a hook to modify the priority value upon/after submission, but it would also need to run before the email confirmation was sent.

so in summary, there's no quick way to do it!