badrocks Posted October 13, 2017 Share Posted October 13, 2017 After upgrade to 7.3.0 I get an Internal Server Error -Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request when I try to respond to a support ticket. The logs have the following error [Fri Oct 13 11:55:20.240595 2017] [core:error] [pid 1036264] [client xxxxxx] End of script output before headers: supporttickets.php, referer: https://www.domain.com/admin/supporttickets.php?action=view&id=xxx. I've tried replacing the supporttickets.php file but it didn't correct it. I turned on error logging but no additional information is displayed. Link to comment Share on other sites More sharing options...
mustardman Posted October 13, 2017 Share Posted October 13, 2017 (edited) Are you using a custom template? Have you tried with a standard template to see if the problem is still there? You can direct link to templates with URL for testing So try as follows https://yoururl/yoursuburl/supporttickets.php?systpl=six Edited October 13, 2017 by mustardman Link to comment Share on other sites More sharing options...
badrocks Posted October 13, 2017 Author Share Posted October 13, 2017 1 hour ago, mustardman said: Are you using a custom template? Have you tried with a standard template to see if the problem is still there? You can direct link to templates with URL for testing So try as follows https://yoururl/yoursuburl/supporttickets.php?systpl=six I switched to the six template and it was the same. Good thought though Link to comment Share on other sites More sharing options...
brian! Posted October 14, 2017 Share Posted October 14, 2017 if something like this occurs after an upgrade, my first thought would be that the upgrade hasn't gone well and you may need to manually reupload the full .zip version of that release (from download.whmcs.com). you could try just uploading the 'vendor' folder first - you shouldn't have any customised files in there, so it's low risk to do it and often solves these issue... there's about 7,500 files in WHMCS now, and it's often not caused by the file shown in any error message! Link to comment Share on other sites More sharing options...
badrocks Posted October 15, 2017 Author Share Posted October 15, 2017 On 10/14/2017 at 11:04 AM, brian! said: if something like this occurs after an upgrade, my first thought would be that the upgrade hasn't gone well and you may need to manually reupload the full .zip version of that release (from download.whmcs.com). you could try just uploading the 'vendor' folder first - you shouldn't have any customised files in there, so it's low risk to do it and often solves these issue... there's about 7,500 files in WHMCS now, and it's often not caused by the file shown in any error message! I may try and upload the entire contents of the full release. I've got a custom copy of the six template and don't have much modification. Link to comment Share on other sites More sharing options...
badrocks Posted October 16, 2017 Author Share Posted October 16, 2017 I uploaded all files from the full 7.3 download and it didn't fix the problem. Time to open a ticket Link to comment Share on other sites More sharing options...
badrocks Posted October 18, 2017 Author Share Posted October 18, 2017 I just wanted to update in case somebody else runs into this. This problem only occurred on the Chrome browser when running php 7.0 with mcrypt loaded. I opened a ticket and switching to php 5.6 solved the problem. WHMCS support was not able to recreate the problem on their php 7 test config. I did a comparison of their config and found that they were not loading mcrypt. Problem solved. Link to comment Share on other sites More sharing options...
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