ajitdas Posted October 10, 2017 Share Posted October 10, 2017 Hello guyz, When i am adding a product into cart its takibg me to configuration page. How do i avoid that. And the product is also not adding to the cart neither its showing the price for the product in that cart. How do i fix these cart issue Can anyone help me with this please . I m very new to whmcs so i dont have a clue on how to fix these issues 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted October 10, 2017 Share Posted October 10, 2017 56 minutes ago, ajitdas said: When i am adding a product into cart its taking me to configuration page. How do i avoid that. if it's taking you to a configuration page, then it's because it (probably the provisioning module) needs the information, e.g how can it setup a server without hostname, password or nameservers?? 1 hour ago, ajitdas said: And the product is also not adding to the cart neither its showing the price for the product in that cart. it shouldn't do that - have you modified the templates in any way or installed any addon modules? does it do the same in the browser, or is this only an issue when looking at the site on a phone? 0 Quote Link to comment Share on other sites More sharing options...
ajitdas Posted October 10, 2017 Author Share Posted October 10, 2017 2 hours ago, brian! said: it shouldn't do that - have you modified the templates in any way or installed any addon modules? does it do the same in the browser, or is this only an issue when looking at the site on a phone? Yes, i added one custom template but the cart page is same as the default template i.e (six). Moreover i have tried to add the product on the default template also but the issue is same and yes the problem is in both mobile and desktop. 2 hours ago, brian! said: if it's taking you to a configuration page, then it's because it (probably the provisioning module) needs the information, e.g how can it setup a server without hostname, password or nameservers?? So could this means that my admin server isn't configured properly ?? 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted October 11, 2017 Share Posted October 11, 2017 18 hours ago, ajitdas said: So could this means that my admin server isn't configured properly ?? that screenshot is from a cart product that is setup to use the Dedicated/VPS Server product type... which means that it will require that information in order to setup the customer's server. if the product isn't a VPS/DS, then choose a different product type and this information won't be asked. 18 hours ago, ajitdas said: Yes, i added one custom template but the cart page is same as the default template i.e (six). Moreover i have tried to add the product on the default template also but the issue is same generally, I always think it's better, especially for new users, to add the products first and then worry about templates later... if you start adding custom templates, and then things start going/looking "wrong", you're then left wondering if it's a setup or template issue. 18 hours ago, ajitdas said: and yes the problem is in both mobile and desktop. i've seen the blank order summary caused by a number of issues - addons is one, .js conflicts is another, plus incomplete WHMCS installations, template conflicts etc.. it's difficult to say without seeing the site (which I assume is probably still under construction?). it may be worth opening a ticket with support and letting them take a look. 0 Quote Link to comment Share on other sites More sharing options...
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