Client Submit Ticket Issue

[EZEHOST]

Evening everyone,

I have just been advised of an issue with submitting tickets via my website. When clicking to submit the ticket (once completing the details), the URL is changing to: /submitticket.php?step=3 but is loading a blank page. 

I have tried display_errors, and that is still loading a blank page. There is also nothing showing on the activity log.

 

Any suggestions? (This is affecting all departments)

[brian!]

using a custom template or Six?

if custom, try using Six and see if the issue still occurs... if not, then the issue is likely with the custom template... if it continues, then it will need further investigation.

[EZEHOST]

On 10/10/2017 at 12:20 AM, brian! said:

using a custom template or Six?

if custom, try using Six and see if the issue still occurs... if not, then the issue is likely with the custom template... if it continues, then it will need further investigation.

Thank you @brian! it turned out to be an issue with the custom template, and a rogue "disabled" tag. All sorted now.