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Ticket(s) Awaiting Reply but no ticket actually


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4 minutes ago, hendranata said:

previously i use whmcs 6.3.2 and we have update 2 months ago become whmcs 7.2.3

where is the custom admin theme settings?

Please check what theme you have selected under "My Account" in the admin area

The default is blend, you may like to delete and re-upload the entire /admin folder to assist in troubleshooting 

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4 minutes ago, WHMCS ChrisD said:

Please check what theme you have selected under "My Account" in the admin area

The default is blend, you may like to delete and re-upload the entire /admin folder to assist in troubleshooting 

i am using 'blend"

/admin folder is already removed right ?

Edited by hendranata
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2 minutes ago, WHMCS ChrisD said:

Ok, blend is our default.

Download a fresh copy of the install files, and replace the entire admin directory with fresh files to see if that helps

i have read my /admin/index.php

it said "Version: 7.2.3 (7.2.3-release.1)"

 

so i believe index.php is updated..

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i have replace admin folder and no luck..still the same..

 

i suspect this code:  admin/templates/blend/homepage.tpl

 

{foreach from=$addons_html item=addon_html}
    <div class="addon-html-output-container">
        {$addon_html}
    </div>
{/foreach}

 

 

if i remove that one.. yes red box is disappear.. also i can play with css display: none

but why?

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27 minutes ago, WHMCS ChrisD said:

@hendranata, it does not matter what the index.php says for /admin/index.php could you please delete and upload a completely fresh copy of the admin directory this is an important step in our troubleshooting

could u please show me where is $addons_html  taken from?

because of that.. the red box appear..

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