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yaykeny

clients unable to login after upgrade

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Hi,

Clients are getting an "incorrect password" error when logging into client area. I have checked this myself and it does indeed fail. Seems to have been after the upgrade last week. I have corrected a cron job issue I had after the upgrade but wondered if anyone had come across the login issue? Have a tidket in but it is taking its time!

 

Cheers

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Hi,

Clients are getting an "incorrect password" error when logging into client area. I have checked this myself and it does indeed fail. Seems to have been after the upgrade last week. I have corrected a cron job issue I had after the upgrade but wondered if anyone had come across the login issue? Have a tidket in but it is taking its time!

 

Cheers

 

Support guys sussed it :)

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Sorry, I should have updated this. The issue was being caused by an upgrade to WHMCS but I did not update a template I was using from whmcsthemes. When I updated the front end, everything was sorted : )

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I can't login. WHMCS came with my reseller plan from Inmotion hosting and one of the reasons I became a reseller. Looking forward to digging in. However, I can't login. It does claim to NOT know my email address. I was getting in for a few days, came back to look at it and now can't login in. Started a ticket, but not heard anything yet. Thanks in advance for any info. you may have.

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The user and pass will have been supplied by your hosts, is it with them than you have submitted a ticket? My issue was with clients not being able to login to their own client areas not the master /admin login

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