Billing/Flagging tickets Process / Flow

[DeWebDude]

Hello,

 

I'm trying to figure out how we can bill support tickets but I'm not so concerned about billing them in WHMCS as much as somehow flagging them for the billing department.

So a client opens a ticket, you help, track some time and then you are ready to close the ticket.

I know I can flag the ticket to a person, so lets say the billing person, but once they get that ticket, how can we differentiate between other closed tickets and those new ones that are to be billed per say?

 

Thanks!

[yggdrasil]

While there is no ticket billing feature build into a ticket, this can be easily be achieved with some hooks and plugins, but even without going into coding some things can be done manually.

 

You can add a note to the ticket for billing or other purposes. Or a custom field which you can mark to be billed. Both options are on each ticket when you reply.

 

There is also under More options > Add Billing Entry right under each ticket.

 

That would be a clear choice here. Just before closing the ticket add a billing entry and problem solved.

 

Or you could have an internal billing department for those billed tickets (not available to customers) and you just transfer tickets to that hidden department so you know that all tickets there have to be billed. And you can combine that with the above things.