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issue invoice every month if the custmoer with monthly and annually services.


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Dear Sir


I am new in WHMCS, and we try to create the new order at one client.


Client A and at the first invoice at below.

- Setup fee (Annually 15/Apr 2017 ~ 14 Apr 2018)

- Hosting A (Monthly 15/Apr 2017 ~ 14/May 2017)

- Hosting B (Monthly 15/Apr 2017 ~ 14/May 2017)


After receive first payment around 28 Apr 2017, the system auto gen the new invoice at below.

- Setup fee (Annually 20/May 2017 ~ 19 May 2018)

- Hosting A (Monthly 15/Mar 2017 ~ 14/Apr 2017)

- Hosting B (Monthly 15/Mar 2017 ~ 14/Apr 2017)


I dont know what is this issue, is my data not correct or system bugs.



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Dear Brian


WHMCS 7.1.2

The setup fee and hosting services all under same custmoer, and only one user in this system.


And go WHMCS > Orders > add new Order


more information for this 3 product. all registration date 17/4/2017,

Setup fee: annually and next due date is 17/4/2018

hosting A: Monthly and next due date is 15/5/2017

hosting B: Monthly and next due date is 15/5/2017

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the weird part in all this is setup fee... it's a little strange that you want it recurring annually, but a product is a product and it should work fine if setup correctly.


I created a setup fee product, and then created a new admin order for a setup fee product (annual) and a hosting product (quarterly), original invoice was correct, marked as paid and the NDD dates changed on the two products - therefore, I see no reason why the subsequent invoice wouldn't be correct.


what you might need to do is open a ticket with support and let them examine the product settings for this setup fee product (or post screenshots here) - I suspect that's where the issue lies.

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