issue invoice every month if the custmoer with monthly and annually services.

[green_mon]

Dear Sir

 

I am new in WHMCS, and we try to create the new order at one client.

 

Client A and at the first invoice at below.

- Setup fee (Annually 15/Apr 2017 ~ 14 Apr 2018)

- Hosting A (Monthly 15/Apr 2017 ~ 14/May 2017)

- Hosting B (Monthly 15/Apr 2017 ~ 14/May 2017)

 

After receive first payment around 28 Apr 2017, the system auto gen the new invoice at below.

- Setup fee (Annually 20/May 2017 ~ 19 May 2018)

- Hosting A (Monthly 15/Mar 2017 ~ 14/Apr 2017)

- Hosting B (Monthly 15/Mar 2017 ~ 14/Apr 2017)

 

I dont know what is this issue, is my data not correct or system bugs.

 

Mon

[brian!]

Mon,

 

is Setup Fee a separate product in its own right?? if not, how did you add it to the order and which WHMCS version are you using??

[green_mon]

Dear Brian

 

WHMCS 7.1.2

The setup fee and hosting services all under same custmoer, and only one user in this system.

 

And go WHMCS > Orders > add new Order

 

more information for this 3 product. all registration date 17/4/2017,

Setup fee: annually and next due date is 17/4/2018

hosting A: Monthly and next due date is 15/5/2017

hosting B: Monthly and next due date is 15/5/2017

[brian!]

the weird part in all this is setup fee... it's a little strange that you want it recurring annually, but a product is a product and it should work fine if setup correctly.

 

I created a setup fee product, and then created a new admin order for a setup fee product (annual) and a hosting product (quarterly), original invoice was correct, marked as paid and the NDD dates changed on the two products - therefore, I see no reason why the subsequent invoice wouldn't be correct.

 

what you might need to do is open a ticket with support and let them examine the product settings for this setup fee product (or post screenshots here) - I suspect that's where the issue lies.

[green_mon]

i will open the ticket for this issue

Btw, the yearly services is maintenance services fee(so i need charge every year)