duplicate products existing

[battles]

We wish to add some new modules which will grab the products from the vendor and import to WHMCS

 

Issue is, we've manually created these products years ago and have clients with active, paying accounts associated with them.

 

How best can I do this? Do I need to merge the existing with the new?

[brian!]

We wish to add some new modules which will grab the products from the vendor and import to WHMCS

Issue is, we've manually created these products years ago and have clients with active, paying accounts associated with them.

How best can I do this? Do I need to merge the existing with the new?

from a WHMCS point of view, they'd be entirely separate products, e.g your original product might have a pid = 1, an imported product might have a pid = 101 - the fact they're the same product (perhaps with the same name) doesn't matter, WHMCS will consider them different products.

 

therefore, importing them shouldn't be an issue - it's the step after that where you might need to be careful.

 

I can think of two scenarios after import...

 

1. keep the clients on the existing product, but hide this old product from the cart (perhaps enable stock control too) to prevent new orders for it.

2. switch the clients to the new product and then delete the old product. (it's a simple change to make in the admin area without the need for going through an upgrade process).

 

often with WHMCS (and especially where paying customers is concerned), it's safer to do nothing rather than the wrong thing - so i'd personally be inclined to do 1. for now - whereas 2. can be done at any time in the future - though at least wait until you know the newly imported products are functioning correctly.

[battles]

Thanks brian!