Hook no longer working with 7.1

[Kevin K]

I have this hook that was working for years, but now that I upgraded to 7.1, it is no longer working. This hook emails all staff on support staff replies. I have tried changing several things, with no luck. The email is not being sent to all staff members like it should be.

 

I keep getting the error:

 

[result] => error [message] => Email Template not found ) ;

 

I was hoping someone could point out what might be wrong.

 

The hook:

 

if (!defined('WHMCS'))
die('This file cannot be accessed directly');


// Convert ticket id to tid
function id_to_tid($id) {
$table = "tbltickets";
$fields = "tid";
$where = array("id"=>$id);
$result = select_query($table,$fields,$where);
$data = mysql_fetch_array($result);
return $data['tid'];
}
function admin_reply_notification_hook_admin_reply($vars) {
$command = 'sendadminemail';
$adminuser = 'admin';
$values['messagename'] = 'Support Ticket Response';
$values['mergefields'] = array(
  'ticket_id' => $vars['ticketid'],
  'ticket_tid' => id_to_tid($vars['ticketid']),
  'admin' => $vars['admin'],
  'ticket_department' => $vars['deptname'],
  'ticket_subject' => $vars['subject'],
  'ticket_priority' => $vars['priority'],
  'ticket_message' => nl2br($vars['message']));
$values['type'] = 'support';
$values['deptid'] = $vars['deptid'];



$results = localAPI($command,$values,$adminuser); 
 logActivity($vars['admin'] . ' attempted to notify admins of reply to ticket #'.$vars['ticketid'].' ');  }

add_hook('TicketAdminReply',1,'admin_reply_notification_hook_admin_reply');

The Activity Error Log:

 

(I replaced some of the output to protect details. All info is correct though in the output)

 

"Staff Memeber Name" attempted to notify admins of reply to ticket #11111; result: Array ( [result] => error [message] => Email Template not found ) ; values: Array ( [messagename] => Support Ticket Response [mergefields] => Array ( [ticket_id] => 11111 [ticket_tid] => 1111111 [admin] => "Staff Memeber Name" [ticket_department] => Billing [ticket_subject] => test [ticket_priority] => Medium [ticket_message] => Hello Client, <br /> <br /> test123 ) [type] => support [deptid] => 3 ) 

 

 

 

[twhiting9275]

Is the template in a 'custom' template group? try moving it into one of the standard ones if it is.

I found this myself with 7.0.

[Kevin K]

Well it should be using the support ticket reply email template. I tried changing the messagename variable to Support Ticket Reply and it had no affect.

[Saravanan]

Me to have same problem .. WHMCS 7.1 , TicketUserReply , TicketOpen hooks are working correctly , but TicketAdminReply not called when admin or support operator reply the ticket