iLinux85 Posted January 8, 2017 Share Posted January 8, 2017 hello when client open ticket ask for paid services and after we did it we forward to billing department but clients may close ticket . so is there any way or an addon can lock ticket from closed or open until staff from billing department check it ? Regards 0 Quote Link to comment Share on other sites More sharing options...
wsa Posted January 8, 2017 Share Posted January 8, 2017 Hi I have not see a module that do that but if you like to hire someone to do it you need to post here 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted January 8, 2017 Share Posted January 8, 2017 depending on your client area template, one way would be to remove the "Close" button from the viewticket page sidebar... you can do that using one of the action hooks I wrote posted in the thread below... https://forum.whmcs.com/showthread.php?112731-Hide-close-ticket-button 0 Quote Link to comment Share on other sites More sharing options...
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