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Can't upgrade to WHMCS 7


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Trying to upgrade to WHMCS 7, but I'm getting the error "Unable to complete incremental updates: Email template not unique".

Here is the error log:

[2016-12-30 06:46:52][WHMCS Installer] DEBUG: Installer bootstrapped []
[2016-12-30 06:46:52][WHMCS Installer] INFO: Applying incremental updates to existing installation []
[2016-12-30 06:46:52][WHMCS Installer] INFO: Applying Updates for 6.0.0-alpha.1 []
[2016-12-30 06:46:52][WHMCS Installer] INFO: Performing Update Action: removeDuplicateSettings []
[2016-12-30 06:46:52][WHMCS Installer] INFO: Performing Update Action: convertMailTemplateBooleanColumns []
[2016-12-30 06:46:52][WHMCS Installer] INFO: Performing Update Action: convertClientUnixTimestampColumns []
[2016-12-30 06:46:52][WHMCS Installer] INFO: Performing Update Action: convertClientBooleanColumns []
[2016-12-30 06:46:52][WHMCS Installer] INFO: Performing Update Action: convertDomainBooleanColumns []
[2016-12-30 06:46:52][WHMCS Installer] INFO: Performing Update Action: convertProductBooleanColumns []
[2016-12-30 06:46:52][WHMCS Installer] INFO: Performing Update Action: convertProductGroupBooleanColumns []
[2016-12-30 06:46:52][WHMCS Installer] INFO: Performing Update Action: convertDownloadBooleanColumns []
[2016-12-30 06:46:52][WHMCS Installer] INFO: Performing Update Action: convertDownloadCategoryBooleanColumns []
[2016-12-30 06:46:52][WHMCS Installer] INFO: Performing Update Action: migrateProductDownloadIdsToItsTable []
[2016-12-30 06:46:52][WHMCS Installer] INFO: Performing Update Action: migrateProductUpgradeIdsToItsTable []
[2016-12-30 06:46:52][WHMCS Installer] INFO: Performing Update Action: convertServiceBooleanColumns []
[2016-12-30 06:46:52][WHMCS Installer] INFO: Performing Update Action: convertAnnouncementBooleanColumns []
[2016-12-30 06:46:52][WHMCS Installer] INFO: Performing Update Action: updateAdminUserForAutoReleaseModule []
[2016-12-30 06:46:52][WHMCS Installer] INFO: Performing Update Action: createServiceUnsuspendedEmailTemplate []
[2016-12-30 06:46:52][WHMCS Installer] ERROR: Unable to complete incremental updates: Email template not unique. []
[2016-12-30 06:46:52][WHMCS Installer] ERROR: Upgrade process terminated due to error. []

I don't see what the problem could be and how to fix it because it's so vague. I'm not posting domain because install directory still exists because I'm having problems upgrading.

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Open up a ticket with support. They'll be able to get this sorted out for you.

The error is actually pretty specific. The upgrade is trying to create a template but cannot, because it's not unique. Obviously you have either added a template that is conflicting or you're running into an upgrade from say rc/beta to live issue. Either way, if you open a ticket with support, they'll help you out.

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  • 5 months later...

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