ipxd Posted December 30, 2016 Share Posted December 30, 2016 Trying to upgrade to WHMCS 7, but I'm getting the error "Unable to complete incremental updates: Email template not unique". Here is the error log: [2016-12-30 06:46:52][WHMCS Installer] DEBUG: Installer bootstrapped [] [2016-12-30 06:46:52][WHMCS Installer] INFO: Applying incremental updates to existing installation [] [2016-12-30 06:46:52][WHMCS Installer] INFO: Applying Updates for 6.0.0-alpha.1 [] [2016-12-30 06:46:52][WHMCS Installer] INFO: Performing Update Action: removeDuplicateSettings [] [2016-12-30 06:46:52][WHMCS Installer] INFO: Performing Update Action: convertMailTemplateBooleanColumns [] [2016-12-30 06:46:52][WHMCS Installer] INFO: Performing Update Action: convertClientUnixTimestampColumns [] [2016-12-30 06:46:52][WHMCS Installer] INFO: Performing Update Action: convertClientBooleanColumns [] [2016-12-30 06:46:52][WHMCS Installer] INFO: Performing Update Action: convertDomainBooleanColumns [] [2016-12-30 06:46:52][WHMCS Installer] INFO: Performing Update Action: convertProductBooleanColumns [] [2016-12-30 06:46:52][WHMCS Installer] INFO: Performing Update Action: convertProductGroupBooleanColumns [] [2016-12-30 06:46:52][WHMCS Installer] INFO: Performing Update Action: convertDownloadBooleanColumns [] [2016-12-30 06:46:52][WHMCS Installer] INFO: Performing Update Action: convertDownloadCategoryBooleanColumns [] [2016-12-30 06:46:52][WHMCS Installer] INFO: Performing Update Action: migrateProductDownloadIdsToItsTable [] [2016-12-30 06:46:52][WHMCS Installer] INFO: Performing Update Action: migrateProductUpgradeIdsToItsTable [] [2016-12-30 06:46:52][WHMCS Installer] INFO: Performing Update Action: convertServiceBooleanColumns [] [2016-12-30 06:46:52][WHMCS Installer] INFO: Performing Update Action: convertAnnouncementBooleanColumns [] [2016-12-30 06:46:52][WHMCS Installer] INFO: Performing Update Action: updateAdminUserForAutoReleaseModule [] [2016-12-30 06:46:52][WHMCS Installer] INFO: Performing Update Action: createServiceUnsuspendedEmailTemplate [] [2016-12-30 06:46:52][WHMCS Installer] ERROR: Unable to complete incremental updates: Email template not unique. [] [2016-12-30 06:46:52][WHMCS Installer] ERROR: Upgrade process terminated due to error. [] I don't see what the problem could be and how to fix it because it's so vague. I'm not posting domain because install directory still exists because I'm having problems upgrading. 0 Quote Link to comment Share on other sites More sharing options...
twhiting9275 Posted December 30, 2016 Share Posted December 30, 2016 Open up a ticket with support. They'll be able to get this sorted out for you. The error is actually pretty specific. The upgrade is trying to create a template but cannot, because it's not unique. Obviously you have either added a template that is conflicting or you're running into an upgrade from say rc/beta to live issue. Either way, if you open a ticket with support, they'll help you out. 0 Quote Link to comment Share on other sites More sharing options...
Core4Tech Posted June 24, 2017 Share Posted June 24, 2017 Were you able to get this resolved? If so what was done? 0 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.