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intermittent Paypal Callback failures


snake

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We are having an intermittent issue with paypal payments not being recorded in WHMCS.

We have 1 customer who has had the issue with every single payment, I have even cancelled their subscription and had them setup a new one, and it still failed to callback. Yet other customer payments go through just fine.

According to the Paypal IPN logs it says IPN was disabled at the time, and Paypal support are telling me it is because they are not getting any response back form whmcs.

Obviously I am just going round in circles with paypal and whmcs support, anyone got any idea why I would have this random and intermittent issue and why it would only affect certain customers ?

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