snake Posted December 21, 2016 Share Posted December 21, 2016 We are having an intermittent issue with paypal payments not being recorded in WHMCS. We have 1 customer who has had the issue with every single payment, I have even cancelled their subscription and had them setup a new one, and it still failed to callback. Yet other customer payments go through just fine. According to the Paypal IPN logs it says IPN was disabled at the time, and Paypal support are telling me it is because they are not getting any response back form whmcs. Obviously I am just going round in circles with paypal and whmcs support, anyone got any idea why I would have this random and intermittent issue and why it would only affect certain customers ? 0 Quote Link to comment Share on other sites More sharing options...
twhiting9275 Posted December 21, 2016 Share Posted December 21, 2016 What are the gateway logs saying about these transactions? Admin-> billing -> gateway log 0 Quote Link to comment Share on other sites More sharing options...
snake Posted December 21, 2016 Author Share Posted December 21, 2016 there is nothng in the gateway log for these transactions, that is the point, there is no callback occuring it seems. 0 Quote Link to comment Share on other sites More sharing options...
twhiting9275 Posted December 21, 2016 Share Posted December 21, 2016 take a look through the server logs for those times then. If this is happening only at specific times, or specific transactions, this would likely be caused by something there. if it's handling things normally otherwise, the system is working as it should 0 Quote Link to comment Share on other sites More sharing options...
snake Posted December 30, 2016 Author Share Posted December 30, 2016 FOUND SOME OLD PAYPAL SUBSCRIPTIONS GOING TO AN OLD url, which was probably causing the IPN to get disabled. Hopefully cancelling those will solve it. 0 Quote Link to comment Share on other sites More sharing options...
twhiting9275 Posted December 30, 2016 Share Posted December 30, 2016 It will, clients will just need to sign up for a new subscription 0 Quote Link to comment Share on other sites More sharing options...
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