pRieStaKos Posted December 9, 2016 Share Posted December 9, 2016 I was wondering is there any way I can change the name of the FROM, at automated Support Department Emails ? Ex. I got my company name as "Cubric Internet Services" and each department automated emails are like "Cubric Internet Services Customer Care". Same for Sales, Support, Abuse, etc. How can I modify this FROM title at Emails ? Thank you in advance. 0 Quote Link to comment Share on other sites More sharing options...
pablobaldovi Posted December 9, 2016 Share Posted December 9, 2016 Hi, The support tickets path consists of "company name" (Settings-> general-> company name) + the name of the support department (Settings-> support-> support departments) 0 Quote Link to comment Share on other sites More sharing options...
pRieStaKos Posted December 9, 2016 Author Share Posted December 9, 2016 I already know this. I don't want to change my "company name". I want to modify the FROM title in Emails. I'm in Developer's Corner right ? 0 Quote Link to comment Share on other sites More sharing options...
pablobaldovi Posted December 10, 2016 Share Posted December 10, 2016 I'm in Developer's Corner right ? Yes. you're Irony was not necessary when someone tries to help you. I do not know an undocumented way of doing what you're asking. Try changing the global variables in the hook TransliterateTicketText, or in the emailpresend. good luck 0 Quote Link to comment Share on other sites More sharing options...
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