Unable to Manually Accept an Order

[niallolaoghaire]

Hi

When I try & accept an order that's pending I get the following error: Module Create Failed - Service ID: 6 - Error: Product attribute Package Name "xxxx" not found on server The server connection seems to fine & it connects to WHM on my hosting.

[WHMCS ChrisD]

Hi niallolaoghaire

 

Thanks for getting in touch, can you please confirm what version of WHMCS you are running.

[niallolaoghaire]

Hi Chris

Thanks for getting back & sorry I haven't been able to reply sooner, I'm using 7.0.1, I've been able to get over that problem, however a new error message has appeared "Module Create Failed - Service ID: 9 - Error: No user name supplied: "username" is a required argument." The solution is to add a username under the client's Products/Services tab, I'm confused by this solution as there is no place on the order page (when the client is ordering/registering the product) for the client to add a username, hence no way of automating the service?

[WHMCS ChrisD]

Hello niallolaoghaire,

 

In your product settings do you have require domain ticked? Generally for the cPanel module the domain name is what controls the Username that is created at the time of accepting the order.