Dr.Hoster Posted November 16, 2016 Share Posted November 16, 2016 Hi, I have faced a problem, Today when I saw my overdue invoices and open one client invoices I saw that description and amount is empty but the Balance is written, I dont know what exactly happened to my whmcs. any one has experience with this issue? 0 Quote Link to comment Share on other sites More sharing options...
sentq Posted November 16, 2016 Share Posted November 16, 2016 do you have any 3rd party modules that work with invoices? make some tests with different products/amounts/fees/tax/etc until you get into the exact issue 0 Quote Link to comment Share on other sites More sharing options...
Dr.Hoster Posted November 16, 2016 Author Share Posted November 16, 2016 do you have any 3rd party modules that work with invoices? make some tests with different products/amounts/fees/tax/etc until you get into the exact issue I dont use 3rd party modules for invoices, its default of WHMCS, this happened for some invoices, I order new product its generate invoices with no problem, it is strange. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS ChrisD Posted November 16, 2016 Share Posted November 16, 2016 Hello Dr.Hoster, Have you made any updates to WHMCS recently, installed a new module or theme? In addition check your log under the client and see if any modification was made to the invoice. 0 Quote Link to comment Share on other sites More sharing options...
Dr.Hoster Posted November 17, 2016 Author Share Posted November 17, 2016 Hello Dr.Hoster, Have you made any updates to WHMCS recently, installed a new module or theme? In addition check your log under the client and see if any modification was made to the invoice. i just installed two factor verification module only! It is strange all my new invoices sent empty without description but the total balance is correct. 0 Quote Link to comment Share on other sites More sharing options...
Dr.Hoster Posted November 17, 2016 Author Share Posted November 17, 2016 Onething i got that most of my client products are not there means deleted. I have backup shall I restore complete backup? What will happen with this two days that invoice generated? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS ChrisD Posted November 17, 2016 Share Posted November 17, 2016 Hello Dr.Hoster, Restoring a backup sounds like a good solution, its possible something may have corrupted the database, once you restore the backup and Invoices generated will re-generate the customer invoices again for anyone who's placed an order in the last couple of days you'll need to manually recreate their orders. 0 Quote Link to comment Share on other sites More sharing options...
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