franciscomarin Posted November 10, 2016 Share Posted November 10, 2016 Goodnight, When a client tries to open a ticket, it marks this error "Uploaded file was too large. Please try uploading a smaller file." even though no files are uploaded. It always marks the error. What may be happening? 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted November 10, 2016 Share Posted November 10, 2016 that could depend on a lot of things... e.g which version of WHMCS you are using; if you are using a custom template; if there are third-party addons or hooks... or possibly even server PHP settings. 0 Quote Link to comment Share on other sites More sharing options...
franciscomarin Posted November 10, 2016 Author Share Posted November 10, 2016 WHMCS 6.3 and Theme six. 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted November 10, 2016 Share Posted November 10, 2016 has this just started to happen or has it always done this? it sounds unusual and I don't recall reading about this before... if you have a support package with WHMCS, it might be worth opening a ticket with them and getting them to investigate the cause. 0 Quote Link to comment Share on other sites More sharing options...
franciscomarin Posted November 10, 2016 Author Share Posted November 10, 2016 The ticket is open, but WHMCS does not respond ... 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted November 10, 2016 Share Posted November 10, 2016 The ticket is open, but WHMCS does not respond ... sometimes they can be slow in responding. i'd liked to have helped more, but there's nothing obvious I can think of that would cause this... and so, it's likely something specific to your setup - it's difficult to know what it might be without seeing your setup... and you're paying support to do that, so they're better placed than me! 0 Quote Link to comment Share on other sites More sharing options...
franciscomarin Posted November 15, 2016 Author Share Posted November 15, 2016 I arrived six days with the ticket open and WHMCS does not respond as it should. Has anyone in the community had the same problem? 0 Quote Link to comment Share on other sites More sharing options...
twhiting9275 Posted November 15, 2016 Share Posted November 15, 2016 The most obvious answer is going to be php settings check upload_max_filesize and post_max_size 0 Quote Link to comment Share on other sites More sharing options...
franciscomarin Posted November 15, 2016 Author Share Posted November 15, 2016 post_max_size Indeed it was the most obvious. Thank you very much! 0 Quote Link to comment Share on other sites More sharing options...
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