Admin emails when payment is declined (and other reasons)

[theviewer1985]

Hi guys

 

I feel like this is so obvious and basic, that it already exists and I can't find the option.

 

I simply want to receive an email from WHMCS (to the admin email) when a payment is declined, or service suspended. Basically I feel like there should be / is an area somewhere where there are plenty of check boxes where you select what type of emails you want to receive

 

I receive new order emails, failed order setup emails.... but its equally important to know when a service is suspended, about to be suspended, payment declined...

 

Is there such area?

 

Thanks

[brian!]

I feel like this is so obvious and basic, that it already exists and I can't find the option.

or it doesn't exist, and you're left wondering why!

 

I simply want to receive an email from WHMCS (to the admin email) when a payment is declined, or service suspended. Basically I feel like there should be / is an area somewhere where there are plenty of check boxes where you select what type of emails you want to receive

I receive new order emails, failed order setup emails.... but its equally important to know when a service is suspended, about to be suspended, payment declined...

Is there such area?

in a word, no.

 

for something like this, you basically have three options.

 

1. the cron emails and/or the activity log - these can be a mine of information about what WHMCS is doing.

2. email templates - if the client receives an email notifying them (e.g service suspension, payment declined etc), then you can either add your email address as a cc to that specific template, or add your email address to general settings -> mail -> bcc messages to receive a copy of all emails sent to clients by WHMCS.

3. using a hook to send an email when triggered by a specific event.

 

of the options, 2) is probably the simplest to use if such an email is sent to the client.

[theviewer1985]

or it doesn't exist, and you're left wondering why!

 

 

in a word, no.

 

for something like this, you basically have three options.

 

1. the cron emails and/or the activity log - these can be a mine of information about what WHMCS is doing.

2. email templates - if the client receives an email notifying them (e.g service suspension, payment declined etc), then you can either add your email address as a cc to that specific template, or add your email address to general settings -> mail -> bcc messages to receive a copy of all emails sent to clients by WHMCS.

3. using a hook to send an email when triggered by a specific event.

 

of the options, 2) is probably the simplest to use if such an email is sent to the client.

 

Yes your right.... option 2 is the simplest and actually extremely obvious now you have said it to me. I should have thought of it myself

 

Thanks!:-D

[vbatra]

Sharing the code we use to create tickets on failed payments:

 

<?php
//error_reporting(E_ALL);
//ini_set('display_errors', '1');
if (!defined("WHMCS"))
   die("This file cannot be accessed directly"); 

function new_ticket_failed_transaction($vars) { 

//if you have multiple gateways
if($vars['gateway']=="Authorize.net"){
  $data = explode("\n",json_decode(json_encode($vars['data']),true));

  $result = ucfirst($vars['result']);
  }
  elseif($vars['gateway']=="Another Gateway"){
  $data = explode("\n",json_decode(json_encode($vars['data']),true));
  $result = ucfirst($vars['result']);
  }

  if ($result!="Success"){
  preg_match_all('!\d+!', $data['1'], $user);
  $user=implode('',$user[0]);



require_once("/home/username/public_html/support/includes/dbfunctions.php"); 
require_once("/home/username/public_html/support/includes/functions.php"); 
require_once("/home/username/public_html/support/includes/clientareafunctions.php");
// Set Vars for API
$command = 'OpenTicket';
$postdata = array(
   //'username' => 'xxxx',
   //'password' => 'xxxxxxxxx',
   'action' => 'OpenTicket',
   'clientid' => $user,
'deptid' => '2',
   'subject' => 'Credit Card Payment Failed',
   'message' => $vars['data'],
   'priority' => 'High',
   'customfields' => '',
   'responsetype' => 'json',
   'noemail' => 'false',
);
$adminuser = 'whmcs-admin';

// Call API
$results = localAPI($command, $postdata, $adminuser);
//if ($results['result']!="success") echo "An Error Occurred: ".$results['result'];
//print_r($vars[result]);

}

}
add_hook("LogTransaction",1,"new_ticket_failed_transaction"); 
?>

 

this code can further be modified to send an email to admins with a pre-selected email template

Edited November 10, 2016 by vbatra
typo