Disabling user login for ticket feedback request

[rodolphe]

Hello all,

 

The only thread I was able to find is this old, unanswered one here: https://forum.whmcs.com/showthread.php?70794-feedback-login

 

Does anyone know whether it is possible to disable registration/authentication for ticket feedback requests?

 

Our users simply won't take the time to log on to a console to answer a single question.

 

Does anyone know?

[brian!]

it's not so much that they need to login to give feedback, they need to login to view the ticket - then once logged in, they can give feedback.

if they don't login to identify themselves, then what's to stop me or a spammer from giving the feedback?

 

one option would be to use a third-party addon or website for the feedback instead... or perhaps modify the feedback email template and ask them the questions in the email (though then you'd lose the practicality of the feedback report).

[sentq]

another option is to use AutoAuth feature, they will automatically logged in once they click on Feedback URL (the one with AutoAuth info)

[rodolphe]

Thanks Sentq,that looks like what I'm looking for.

 

I'll go and play with it a little, see if I can make it work.

 

Rodolphe

[rodolphe]

So, it turns out it can't be done. Although autoauth looked promising, it turns out WHMCS can't implement it to their own product, how ironic.

 

Here's the answer I got from support after we realized autoauth wasn't going to work and I asked how I could achieve what I want to do:

 

"Hello,

 

You would need to use the goto parameter of the dologin.php page to send them to viewticket.php with the needed parameters, so this may be something you could fix with the EmailPreSend hook point and some custom logic, but it isn't something we could help you with: http://docs.whmcs.com/Hooks:EmailPreSend

 

Essentially you would need to create your own merge field with the custom URL using the e-mail template name to decide what to do and then use it in your e-mails.

 

If you require further assistance, please don't hesitate to let us know."

 

The support engineer is clearly trying to be helpful but come on! Is anyone else wondering why WHMCS doesn't have Support Feedback enabled for their own product?

[sentq]

"Hello,

 

You would need to use the goto parameter of the dologin.php page to send them to viewticket.php with the needed parameters, so this may be something you could fix with the EmailPreSend hook point and some custom logic, but it isn't something we could help you with: http://docs.whmcs.com/Hooks:EmailPreSend

 

Essentially you would need to create your own merge field with the custom URL using the e-mail template name to decide what to do and then use it in your e-mails.

 

If you require further assistance, please don't hesitate to let us know."

they suggest that you write your own code, as they cannot help you with customization, you need to write it or hire someone to do

 

Is anyone else wondering why WHMCS doesn't have Support Feedback enabled for their own product?

they have it enabled, maybe not for all support departments but it was enabled the last time I contacted their support

[rodolphe]

You are right, they do have it enabled. I would be curious to know what the answer rate is, however...

 

I don't want to start ranting - which I almost did in my previous post. I am just frustrated that the product comes with so much customization needed. We are not coders and won't be able to implement this. It isn't the first time it happens and I am just frustrated that this product, which could be so good, sometimes feels so half-baked.