Jump to content

Contact us page problem , send empty mail


voltan

Recommended Posts

Hello

 

On our website , we have problem whit contact us form , our customers put information and click send mail , but we just receive texts on content field, other fields like email / name / subject is empty and we can not understand how contact us and we can not answer him

 

any one can help us to fix this problem? its mail template or db problem?

Link to comment
Share on other sites

it sounds as though it's working correctly to me - there is no mail template for the contact form, it's hard-coded within WHMCS.

 

as you have found, the body of the email only contains the content information from the form; the subject entered is added to the subject you receive; the name and email are used in the reply-to field - so if you reply to the email, you'll be replying to the person who sent the enquiry.

 

if your email program/website doesn't show these details by default, you can view them in the headers...

 

Subject: Contact Form: this is the subject

Date: Wed, 24 Aug 2016 09:39:29 +0100

From: WHMCompleteSolution <noreply@yourdomain.com>

Reply-To: John Carpenter <johncarpenter@domain.com>

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Recently Browsing   0 members

    • No registered users viewing this page.
×
×
  • Create New...

Important Information

By using this site, you agree to our Terms of Use & Guidelines and understand your posts will initially be pre-moderated