Understanding the Spam control "Phrase" behaviour

[Jaffery]

Hello,

 

I occasionally receive support ticket spam through the submit form. What I see is that some bot is trying to submit post with lots of urls. Sometimes I see none for days and sometimes we have lots of them in a single day.

 

Mostly they have things like

[url=http://url-removed-not-to-help.spammer/ ] http://url-removed-not-to-help.spammer[ /url] 

 

So I assume adding a phrase filter like

url=http

will be safe as none of my customer is ever going to use link above manner and will be efficient too.

 

So in Admin --> Setup --> Support --> Spam Control I added following phrase :

url=http

 

But to my surprise, there were lots of spam tickets opened with above phrase in body. So is it that I am reading it incorrectly at : http://docs.whmcs.com/Spam_Control where it says "Phrase" filter works for body and subject both ?

 

Or I am doing something wrong ?

[brian!]

wouldn't it be easier to enable captcha ?

[Jaffery]

wouldn't it be easier to enable captcha ?

Ofcourse but I don't want to.

[brian!]

if the feature isn't working as stated in the documentation, you should probably open a ticket with support or report it as a bug.