ScottM11 Posted May 30, 2016 Share Posted May 30, 2016 I am setting up a new install. Admin area is working fine. When I log in as a customer to test the client area I get this error: Fatal error: Uncaught exception 'RuntimeException' with message 'Calculated algorithm "unknown" is not supported' in /home/OOOOOOOO/public_html/OOOOOOOO/includes/classes/WHMCS/Security/Hash/Password.php:0 Stack trace: #0 /home/OOOOOOOO/public_html/OOOOOOOO/includes/classes/WHMCS/Authentication/Client.php(0): WHMCS\Security\Hash\Password->verify('OOOOOOOO', 'OOOOOOOO') #1 /home/OOOOOOOO/public_html/OOOOOOOO/dologin.php(0): WHMCS\Authentication\Client->verifyFirstFactor() #2 {main} Next exception 'RuntimeException' with message 'Calculated algorithm "unknown" is not supported' in /home/OOOOOOOO/public_html/OOOOOOOO/includes/classes/WHMCS/Terminus.php:0 Stack trace: #0 [internal function]: WHMCS\Terminus->whmcsExceptionHandler(Object(RuntimeException)) #1 {main} thrown in /home/OOOOOOOO/public_html/OOOOOOOO/includes/classes/WHMCS/Terminus.php on line 0 Any thoughts? 0 Quote Link to comment Share on other sites More sharing options...
sentq Posted May 31, 2016 Share Posted May 31, 2016 new install from official install package or Softaculous/etc? 0 Quote Link to comment Share on other sites More sharing options...
ScottM11 Posted June 2, 2016 Author Share Posted June 2, 2016 new install from official install package or Softaculous/etc? Install was from Softaculous. 0 Quote Link to comment Share on other sites More sharing options...
sentq Posted June 2, 2016 Share Posted June 2, 2016 If this is first time install I would highly recommend to be installed from WHMCS official package, Softaculous installation has multiple issues, and when you ask WHMCS support they will say WHMCS is installed from Softaculous, you will need to contact them directly to report this issue as we do not control the file they distribute nor can we fix any issues with it. 0 Quote Link to comment Share on other sites More sharing options...
twhiting9275 Posted June 2, 2016 Share Posted June 2, 2016 If this is first time install I would highly recommend to be installed from WHMCS official package, Softaculous installation has multiple issues This is true. I've seen more than one softaculous install problematic. You shouldn't have to reinstall though, just remove everything (except for configuration.php), then re-upload the freshly downloaded package 0 Quote Link to comment Share on other sites More sharing options...
ScottM11 Posted June 2, 2016 Author Share Posted June 2, 2016 This is true. I've seen more than one softaculous install problematic. You shouldn't have to reinstall though, just remove everything (except for configuration.php), then re-upload the freshly downloaded package Thanks! I will give it a try and let you know. 0 Quote Link to comment Share on other sites More sharing options...
paperweight Posted June 8, 2016 Share Posted June 8, 2016 I'm getting this same error with a fresh WHMCS (not using Softaculous). I informed WHMCS and they said I need to change my $db_password in configuration.php. I did that, but still the error persists. I'm waiting for them to now respond to me on this problem... 0 Quote Link to comment Share on other sites More sharing options...
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