Where to add this kind of multiple quantity product

[Jaffery]

Hi, I am still learning features of WHMCS, I have a small issue where on annual billing, its creating 12 separate product orders , though single invoice is created but on client panel, its shows 12 separate product purchased. How can I make it to show as single product with given quantity (as purchased by client .. say 20) for whole year.

 

 

To explain further in details :

 

Here is a product where client can specify quantity.

 

I created new product under : setup --> Product/services --> Added a new group and under that added 2 of that product.

 

Now say product for one month is $1, and client can order upto 100 product at a time.

And in pricing I enabled "Allow Multiple Quantities". I set Monthly as well Annually pricing.

 

Now in order form, can select multiple quantities, say 20 , if I select monthly pricing then invoice created as :

20 x product name = $20

 

But if I go for annual, it created.

20 x product name = $20

20 x product name = $20

20 x product name = $20

...

12 times total in product list page, though single invoice for $240 is created. Even 12 mails are sent to client for each product.

 

Kindly let me know what I am doing wrong.

 

Thanks

[brian!]

I assume you have "Group Similar Line Items" enabled in setup -> general settings -> invoices ?

 

http://docs.whmcs.com/Invoicing_Setup#Group_Similar_Line_Items

 

By enabling this option in Setup > General Settings > Invoices tab any identical line items will automatically be combined into one summarised quantity format.

 

This format is only used in the client (printable) invoice, the admin area invoice will still display each item on an individual line.

if you're not seeing if for the annual pricing in the client invoice, i'd suggest taking a look at your annual pricing.

[Jaffery]

Hey brian!, thanks for the your suggestion, "Group Similar Line Items" is enabled. However, it looks like I described it all wrong.

 

Apparently it is actually creating multiple products.. so if I select quantity as 5, then it is adding 5 new product to that customer, of course one invoice is created.

 

What I want that client specify quantity , invoices created as per the quantity and it should have single ITEM but its adding 5 items.

 

How do I achieve this ?

 

Probably its easy for someone who is quite familiar with WHMCS features, but I have been messing around and experimenting for hours.. still no light ..

[brian!]

Hey brian!, thanks for the your suggestion, "Group Similar Line Items" is enabled. However, it looks like I described it all wrong.

 

Apparently it is actually creating multiple products.. so if I select quantity as 5, then it is adding 5 new product to that customer, of course one invoice is created.

 

What I want that client specify quantity , invoices created as per the quantity and it should have single ITEM but its adding 5 items.

I wondered in the original question what you were trying to do... the way it's setup currently, you're creating multiple products for your client - each of which can be configured separately.

 

if you just want to have one product, but that product could have a quantity field, then it might be worth looking at Configurable Options.

 

http://docs.whmcs.com/Addons_and_Configurable_Options

 

so create a configurable option (quantity 1-100) and price it as per your product, add the config group to the product, remove multiple quantities from the product setup... because you have a minimum of 1 qty in the config option, you might need to tweak the price of the product to 0, but that will depend on your pricing structure and it will be obvious if you need to when you add the product to the cart.

 

I have been messing around and experimenting for hours.. still no light ..

we've all been there with WHMCS!

[Jaffery]

Thanks once again for advice.

 

I went through support page, I suppose "Addon" is what I need as I want this thing independent of other products but there is no way to add quantity.

 

But thanks for the exact pointer , now I have little better understanding and I will be using configurable options where I make independent product then add configurable option for quantity and price. And yes product itself will be priced zero.

 

PS: If I want to show a nice message showing that "need more than 100, contact Support for discount" , what is best way to do it ?

Edited April 5, 2016 by Jaffery