[confirmed] Merge Tickets - Counter not updated

[DJPRMF]

===========DESCRIPTION===========

Im using the recent version 6.3.0.

When two or more tickets have been merged, and if we delete the new ticket created, the counter from "Support Tickets Overview" admin widget and "tickets awating reply" line isn't updated.

 

I also notice that the ticket deleted is not deleted from the WHMCS database. If the ticket is manually deleted from the database, the counter change to the correct number.

 

 

=========STEPS TO REPLICATE=========

1- Create multiple tickets

2- in the ticket list, select them all and merge

3- Try to delete the new merged ticket

4- Ticket is deleted without problem, but counter is not updated in the main admin page

 

 

Is this a know bug?

Thanks

[WHMCS Cole]

Hey DJPRMF,

 

We have confirmed this issue and have created CORE-9929 to track this issue down and get it resolved.

 

Thanks for the bug report,

 

Cole