Hide close ticket button

[brian!]

1 hour ago, hoya8 said:

You meant like this will remove "close" for all departments right?

yeah - though you wouldn't need the global declaration at the beginning....

<?php

use WHMCS\View\Menu\Item as MenuItem;

add_hook('ClientAreaPrimarySidebar', 1, function (MenuItem $primarySidebar) {
	
	$footer = '<div><button class="btn btn-success btn-sm btn-block" onclick="jQuery(\'#ticketReply\').click()"><i class="fas fa-pencil-alt"></i> '.Lang::trans('supportticketsreply').'</button></div>';
	if (!is_null($primarySidebar->getChild('Ticket Information'))) {
		$primarySidebar->getChild('Ticket Information')->setFooterHtml($footer);
	}
});

of course, there are other ways for a client to close a ticket - but if you don't know them, then it's unlikely your customers will. 🤪

[hoya8]

huge thanks again 🙂 🤜

[mazinhost]

<?php

use WHMCS\View\Menu\Item as MenuItem;

add_hook('ClientAreaPrimarySidebar', 1, function (MenuItem $primarySidebar) {
	
	GLOBAL $smarty;
	$departmentid = $smarty->getVariable('departmentid');
	$status = $smarty->getVariable('status');
	$validdepts = "3";
	$statuslabel = Lang::trans('supportticketsstatusopen');
	if (strpos($departmentid, $validdepts) !== false){
		if (strpos($status, $statuslabel) !== false) {
		$footer = '<div><button class="btn btn-success btn-sm btn-block" onclick="jQuery(\'#ticketReply\').click()"><i class="fas fa-pencil-alt"></i> '.Lang::trans('supportticketsreply').'</button></div>';
		if (!is_null($primarySidebar->getChild('Ticket Information'))) {
			$primarySidebar->getChild('Ticket Information')->setFooterHtml($footer);
		}
		}
	}
});

it will work with filter that way