Group name beside client name ticket area

[getstreamhosting]

I'm pretty sure it's possible, but Is there a way we can get the clients group name beside their name in the tickets area?

 

Either under their name or beside it (Under it might fit better)

 

Also to add... having it viewable by staff only

Edited March 28, 2016 by getstreamhosting

[brian!]

do you mean in the admin area?

 

if so, that's going to require an action hook to query the database for the client group value and name....

[getstreamhosting]

Yes, I was referring to in the admin area... When you click on a ticket, and the page you are viewing has your reply box, and you can see previous ticket replies below that... Having the clients group name listed there in their replies.

[brian!]

you could create an action hook and place it in the includes/hooks folder and give it a name, e.g 'adminviewticket.php'

 

<?php

use Illuminate\Database\Capsule\Manager as Capsule;

function admin_ticket_clientgroup_hook($vars) {

   if ($vars['pagetemplate']=="viewticket") {
           $clientgroup = Capsule::table('tblclients')
               ->join('tblclientgroups', 'tblclients.groupid', '=', 'tblclientgroups.id')
               ->where('tblclients.id', $vars['userid'])
               ->get();
   }

   return array("clientgroup" => $clientgroup[0]->groupname);
}
add_hook("AdminAreaPage", 1, "admin_ticket_clientgroup_hook");
?>

that will create a Smarty variable, $clientgroup, that you can use in the 'viewticket.tpl' template - you could change...

 

<div class="title">
{if $reply.contactid}
{$_ADMINLANG.fields.contact}
{elseif $reply.userid}
{$_ADMINLANG.fields.client}
{else}
<a href="mailto:{$reply.clientemail}">{$reply.clientemail}</a>
{/if}
</div>

to...

 

<div class="title">
{if $clientgroup}{$_ADMINLANG.fields.clientgroup}: {$clientgroup}
{elseif $reply.contactid}
{$_ADMINLANG.fields.contact}
{elseif $reply.userid}
{$_ADMINLANG.fields.client}
{else}
<a href="mailto:{$reply.clientemail}">{$reply.clientemail}</a>
{/if}
</div>

that will show the client group below the client name - if they are not in a client group, it will work as previously and display 'Contact' or 'Client' (or your language equivalent).