ricsen Posted March 17, 2016 Share Posted March 17, 2016 Hi, We have one of our user got denied when paying using his credit card. And after that every time user try to pay online it keep coming out with "There was an error processing your payment. Please contact support." We are using Eway as the payment gateway. It works fine for other customer. We already disabled the token in eway for that customer but it still come out with same error. Tried to create new invoice and same thing happen. Is there anyone know how to get around this error without deleting the customer? Thank you. Cheers, Ricsen 0 Quote Link to comment Share on other sites More sharing options...
sentq Posted March 17, 2016 Share Posted March 17, 2016 tried to contact support? 0 Quote Link to comment Share on other sites More sharing options...
ricsen Posted March 17, 2016 Author Share Posted March 17, 2016 I did try to contact Eway and they recommend me to recreate the customer which I am trying to avoid 0 Quote Link to comment Share on other sites More sharing options...
sentq Posted March 17, 2016 Share Posted March 17, 2016 Check Admin Area -> Billing -> Gateway Log, for related records. 0 Quote Link to comment Share on other sites More sharing options...
ricsen Posted March 18, 2016 Author Share Posted March 18, 2016 Invoice ID => 9 User ID => 2 Amount => 1.00 Errors => V6040 Customer => TokenCustomerID => IsActive => Payment => TotalAmount => 100 InvoiceNumber => 9 CurrencyCode => AUD Thank you. 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted March 18, 2016 Share Posted March 18, 2016 https://go.eway.io/s/article/eWAY-Validation-Response-Codes-V6000-to-V6053?language=en_US V6040 - Invalid Token Customer ID not familiar with the eway module, but I suspect recreating the client would probably be the best solution. 0 Quote Link to comment Share on other sites More sharing options...
ricsen Posted March 26, 2016 Author Share Posted March 26, 2016 Hi, Sorted by enabling and disabling credit card storage in WHMCS. I am not storing any CC details so clearing all CC details is ok. Thank you all for the hints. Cheers, Ricsen 0 Quote Link to comment Share on other sites More sharing options...
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