kjavitz Posted February 2, 2016 Share Posted February 2, 2016 Hi, I need a feature that has a "sticky" custom field across client tickets for their server logins. I realize it could be a customer custom field but I prefer a ticket level field so we can access it quicker and so I don't have to ask all our existing clients to go to their profile and enter their logins. Does anyone know of a module like this? I searched and couldn't find one. 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted February 2, 2016 Share Posted February 2, 2016 could you use support ticket custom fields ? http://docs.whmcs.com/Custom_Fields#Support_Custom_Fields Custom fields for support are set per department and allow you to ask users for additional information when opening tickets. This is often used for things such as current usernames & passwords, etc... These are configured in Setup > Support > Support Departments > Edit > Custom Fields tab 0 Quote Link to comment Share on other sites More sharing options...
kjavitz Posted February 2, 2016 Author Share Posted February 2, 2016 yes I do - but the goal is a support ticket custom field that clients don't have to fill in every time ("sticky") unless they want to change it. So they enter their server logins once, and it stays there unless they update it. 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted February 2, 2016 Share Posted February 2, 2016 oh I see what you mean now. you're sort of falling between client and support custom fields - i'm not aware of a module that can do this. if they were client custom fields, you'd have access to them from the six supportticketsubmit-step2 template as they'd be stored as an array within the $clientsdetails array - whether you could then pull them from there and add their values to the ticket form automatically might be worth trying... 0 Quote Link to comment Share on other sites More sharing options...
othellotech Posted February 15, 2016 Share Posted February 15, 2016 You could paste the details into a client-note and set it to sticky (optionally creating a hook / code to populate that sticky) Or simply use the links already on the page to go to any specific product of theirs and look at the details as needed 0 Quote Link to comment Share on other sites More sharing options...
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