clever-host Posted January 18, 2016 Share Posted January 18, 2016 Hi, I have one problem. I try to create an account from whmcs, and i received this error: 1. An Error Occurred cPanel API Unreachable: No response received. Please check connection settings. 2. FAILED: No response received. Please check connection settings. Yesterday everything worked, but today appeared this error. I disabled firewall, but problem persist. Thanks. 0 Quote Link to comment Share on other sites More sharing options...
servetas Posted January 18, 2016 Share Posted January 18, 2016 Did you try making a check in the credentials set? Are you able to access the cpanel using the same credentials through your browser? Is the cpanel hosted in another server? (maybe the IP of the server where WHMCS is hosted has been banned) 0 Quote Link to comment Share on other sites More sharing options...
clever-host Posted January 18, 2016 Author Share Posted January 18, 2016 Did you try making a check in the credentials set? Are you able to access the cpanel using the same credentials through your browser? Is the cpanel hosted in another server? (maybe the IP of the server where WHMCS is hosted has been banned) Hi, I can acces cpanel with same credentials. Whmcs is in another cpanel. But i disabled firewall, and the problem persist. Yesterday worked. The problem appeared today. 0 Quote Link to comment Share on other sites More sharing options...
servetas Posted January 18, 2016 Share Posted January 18, 2016 Did any of your servers reboot at the time the problem begun? 0 Quote Link to comment Share on other sites More sharing options...
clever-host Posted January 18, 2016 Author Share Posted January 18, 2016 Did any of your servers reboot at the time the problem begun? Hi, No. I did now a reboot, but the problem persist. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted January 21, 2016 WHMCS Support Manager Share Posted January 21, 2016 Hi, In order to see the commands being sent/received between WHMCS and the module, the Utilities > Logs > Module debug Log tool can be used Please enable it, reproduce the problem, disable it again and then copy the data into this ticket reply for us to review. Please take care to remove any sensitive data from information posted here. More detailed instructions are published at http://docs.whmcs.com/Troubleshooting_Module_Problems 0 Quote Link to comment Share on other sites More sharing options...
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