vbatra Posted January 7, 2016 Share Posted January 7, 2016 Hello Folks, I have product with monthly and annual billing cycle. I want to give a discount of 10% to the clients upgrading from monthly billing cycle to annual. I set the discount type to 10%, selected the relevant "Applies to" and "Required" packages, selected the billing cycles as monthly and annual, checked "Enable for product upgrades", selected Upgrade Type as "Products/Services", and setup 10 percent discount here. Went to the client's profile, clicked on upgrade and tried to change the billing cycle from monthly to annual but there was no change in upgrade amount. Did I do something wrong? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted January 11, 2016 WHMCS Support Manager Share Posted January 11, 2016 Hi, Please attach screenshots of the promo configuration page and the upgrade order form page once the promo code has been applied. 0 Quote Link to comment Share on other sites More sharing options...
vbatra Posted January 15, 2016 Author Share Posted January 15, 2016 Hi,Please attach screenshots of the promo configuration page and the upgrade order form page once the promo code has been applied. Hello WHMCS John, PFA the screenshot PS: I am trying to upgrade the billing cycle and offering discount. 0 Quote Link to comment Share on other sites More sharing options...
vbatra Posted January 18, 2016 Author Share Posted January 18, 2016 anyone knows what is wrong here? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted January 21, 2016 WHMCS Support Manager Share Posted January 21, 2016 Hi, The upgrade amount is $0.00 due to the account being so close to the renewal date so it can't be discounted any further. WHMCS won't credit users if they use a promo code which grants a larger discount than the total of their order, it stops at $0.00. The upgrade calculation works as follows: Old Product/Service Price Per Day * Number of days until next due date = Amount Credited New Product/Service Price Per Day * Number of days until next due date = Amount Debited Amount Debited - Amount Credited = Total Payable Today Total Payable Today - Discount = Discounted Upgrade Price Relevant documentation: http://docs.whmcs.com/Automated_Upgrades_and_Downgrades 0 Quote Link to comment Share on other sites More sharing options...
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