Error 1015 - client does not exist

[nathanj]

Hi Everyone,

 

I have searched the forum and can't find what I am looking for. I wondered if anyone had run into this issue before - I am using WHMCS and Plesk, when I try to create an order I get the following error sent through to my email and in the WHMCS panel:

 

Client ID: 10

Service ID: 11

Product/Service: Web Hosting

Domain: testdomain.com

Error: 1015 - client does not exist

 

I have tried reconnecting WHMCS to Plesk, I have fully upgraded to the latest WHMCS version. When I create a client inside of WHMCS it does not create that client in the Plesk panel, not even when I order hosting.

 

Does anyone have any advice?

 

Thanks

[WHMCS John]

Hi,

The client should be created inside Plesk when the Create module function is run by WHMCS.

 

In order to see the commands being sent/received between WHMCS and the module, the Utilities > Logs > Module debug Log tool can be used

Please enable it, reproduce the problem, disable it again and then copy the data into this ticket reply for us to review.

 

More detailed instructions are published at http://docs.whmcs.com/Troubleshooting_Module_Problems

[nathanj]

Hi,

 

Thanks for your response, the following is what is in my Module Debug Log.

 

Request:

 

<?xml version="1.0" encoding="UTF-8"?><packet version="1.4.1.0"><domain>

<add>

<gen_setup>

<name>billybob.com</name>

<ip_address>******</ip_address>

<htype>vrt_hst</htype>

<status>0</status>

</gen_setup>

<hosting>

<vrt_hst>

<ftp_login>billybob</ftp_login>

<ftp_password>YNyyd562g1</ftp_password>

<ip_address>********</ip_address>

</vrt_hst>

</hosting>

<user>

<enabled>true</enabled>

<password>YNyyd562g1</password>

<cname></cname>

<pname>Billy Bob</pname>

<phone></phone>

<email>billybob@live.co.uk</email>

<address></address>

<city></city>

<state></state>

<pcode></pcode>

<country>GB</country>

<multiply_login>true</multiply_login>

<perms>

<manage_phosting>true</manage_phosting>

<manage_ftp_password>true</manage_ftp_password>

<manage_not_chroot_shell>true</manage_not_chroot_shell>

<manage_sh_access>false</manage_sh_access>

<manage_quota>true</manage_quota>

<manage_subdomains>true</manage_subdomains>

<manage_domain_aliases>true</manage_domain_aliases>

<manage_log>true</manage_log>

<manage_anonftp>true</manage_anonftp>

<manage_crontab>true</manage_crontab>

<manage_dns>true</manage_dns>

<manage_webapps>true</manage_webapps>

<manage_maillists>true</manage_maillists>

<manage_spamfilter>true</manage_spamfilter>

<manage_drweb>true</manage_drweb>

<allow_local_backups>false</allow_local_backups>

<allow_ftp_backups>true</allow_ftp_backups>

<site_builder>true</site_builder>

<manage_dashboard>true</manage_dashboard>

</perms>

</user>

<template-name>Unlimited</template-name>

</add>

</domain></packet>

 

Response:

 

Array

(

[PACKET] => Array

(

[DOMAIN] => Array

(

[ADD] => Array

(

[RESULT] => Array

(

[sTATUS] => error

[ERRCODE] => 1015

[ERRTEXT] => client does not exist

)

 

)

 

)

 

)

 

)

 

Is it possible it isn't connecting properly? Although then I'm sure it would say cannot connect instead.

 

Thanks.

[WHMCS John]

Hi,

Before WHMCS creates the account on the server, there should be a query to check whether the client exists in Plesk already.

Do you see an other entry immediately prior to it in the Module Debug log?

[nathanj]

Hi John

 

Apologies for the long delay in replying, I haven't been at home.

 

There are no prior entries in the debug log, does this mean the Plesk module is not installed/functioning correctly?

 

Thanks

[WHMCS John]

Hi,

Sounds like there might be a misconfiguration somewhere. Please open a ticket with login details so we can investigate further: http://www.whmcs.com/support/