Importing tickets using email forwarding

[Guest vuzuggu]

I am trying to get email forwarding importing working on my WHMCS installation after using POP

 

WHMCS Version 6.1.1

cPanel 11.52.1 (On Cloud Linux)

 

What I did:

Set up email forwarding to /home/XXXX/public_html/whmcs/pipe/pipe.php

Did not set up any cron jobs

Set clients/crons/pipe.php to 755 permission

 

When sending a message to the email address a ticket is successfully created, however, a bounce email is sent to the original sender.

 

########

 

This message was created automatically by mail delivery software.

 

A message that you sent could not be delivered to one or more of its

recipients. This is a permanent error. The following address(es) failed:

 

pipe to |/home/XXX/public_html/whmcs/pipe/pipe.php

generated by email@myemail.com

 

The following text was generated during the delivery attempt:

 

------ pipe to |/home/XXXX/public_html/whmcs/pipe/pipe.php

generated by email@myemail.com ------

 

X-Powered-By: PHP/5.6.15

Content-Type: text/html; charset=utf-8

Set-Cookie: WHMCS6WVNoV3jjhU9=a7d686ef65b50c2c138e345b88900d0d; path=/; HttpOnly

Expires: Thu, 19 Nov 1981 08:52:00 GMT

Cache-Control: no-store, no-cache, must-revalidate, post-check=0, pre-check=0

Pragma: no-cache

 

Reporting-MTA: dns;

 

Action: failed

Final-Recipient: rfc822;|/home/XXXX/public_html/whmcs/pipe/pipe.php

Status: 5.0.0

[WHMCS John]

Hi,

Are you using an external email provider for these support mailboxes by any chance? (eg. https://productforums.google.com/forum/#!topic/apps/FnJKrHOfdF8)

If the mail server is not being run by your cPanel install, you'd need to use the POP3 Import Method rather than email forwarders.