should system emails come from a 'noreply' address?

[SoHoIT]

Guys,

 

Currently, we have a generic address (addy1@) that all WHMCS generated system emails come from. However, I don't want our clients to reply to this email address as emails from this generic account are not piped into the whmcs system and are not monitored regularly - and i don't want them to be. Although some clients still seem to insist on replying to invoices received etc. - but these replies don't go anywhere.

Also, this generic email address is what the admin user uses to log into our whmcs installation.

 

We also have 2 other address (addy2@ and addy3@) which our clients use to email into our system - these emails are piped into the system and tickets are created as expected.

 

I guess my question is, should I change the system emails to come from a noreply@ address and are there any implications in doing this? or changing this now?

 

how have others set this up?

 

regards

[Damo]

Why do you not want people to be able to reply to communications from your business? Every contact is an opportunity. To me a noreply@ address is just laziness and a disregard that you're interacting with real people.

 

If you feel you must do it then set up an auto-reply on your addy1@ address that says it will not be answered and list your contact methods in that auto-reply email.

[SoHoIT]

Fair point re: opportunity.

We already have an auto reply - but clients don't really pay that much attention to it.

I think I will setup another support dept so that any replies from addy1@ will be piped into our system but just listed in a different place.