erwin123 Posted November 5, 2015 Share Posted November 5, 2015 I just noticed something weird. I wanted to apply some credit to a customer and saw every invoice to date send to him was paid by credit. 18/10/2015 Mass Invoice Payment Credit for Invoice #11743 €5,99EUR Edit Delete 18/10/2015 Credit Applied to Invoice #11743 €-5,99EUR Edit Delete 18/10/2015 Mass Invoice Payment Credit for Invoice #11643 €5,99EUR Edit Delete 18/10/2015 Credit Applied to Invoice #11643 €-5,99EUR Edit Delete 23/09/2015 Mass Invoice Payment Credit for Invoice #11254 €6,84EUR Edit Delete 23/09/2015 Credit Applied to Invoice #11254 €-6,84EUR Edit Delete 23/09/2015 Mass Invoice Payment Credit for Invoice #10810 €21,05EUR Edit Delete 23/09/2015 Credit Applied to Invoice #10810 €-21,05EUR Edit Delete 03/08/2015 Mass Invoice Payment Credit for Invoice #10027 €6,84EUR Edit Delete 03/08/2015 Credit Applied to Invoice #10027 €-6,84EUR Edit Delete 03/08/2015 Mass Invoice Payment Credit for Invoice #9766 €6,84EUR Edit Delete 03/08/2015 Credit Applied to Invoice #9766 €-6,84EUR Edit Delete 15/07/2015 Mass Invoice Payment Credit for Invoice #9658 €17,97EUR Edit Delete 15/07/2015 Credit Applied to Invoice #9658 €-17,97EUR Edit Delete 15/07/2015 Mass Invoice Payment Credit for Invoice #9638 €13,67EUR Edit Delete 15/07/2015 Credit Applied to Invoice #9638 €-13,67EUR Edit Delete 11/06/2015 Mass Invoice Payment Credit for Invoice #8696 €21,05EUR Edit Delete 11/06/2015 Credit Applied to Invoice #8696 €-21,05EUR Edit Delete 11/06/2015 Mass Invoice Payment Credit for Invoice #8038 €6,84EUR Edit Delete 11/06/2015 Credit Applied to Invoice #8038 €-6,84EUR Edit Delete 11/06/2015 Mass Invoice Payment Credit for Invoice #8011 €21,78EUR Edit Delete 11/06/2015 Credit Applied to Invoice #8011 €-21,78EUR Edit Delete 11/06/2015 Mass Invoice Payment Credit for Invoice #7494 €13,67EUR Edit Delete 11/06/2015 Credit Applied to Invoice #7494 €-13,67EUR Edit Delete 24/03/2015 Credit Applied to Invoice #7313 €-6,84EUR Edit Delete 23/03/2015 Invoice #6281 Overpayment €6,84EUR Edit Delete 12/11/2014 Mass Invoice Payment Credit for Invoice #5006 €21,78EUR Edit Delete 12/11/2014 Credit Applied to Invoice #5006 €-21,78EUR Edit Delete 12/11/2014 Mass Invoice Payment Credit for Invoice #4803 €21,78EUR Edit Delete 12/11/2014 Credit Applied to Invoice #4803 €-21,78EUR Edit Delete 12/11/2014 Mass Invoice Payment Credit for Invoice #4701 €21,78EUR Edit Delete 12/11/2014 Credit Applied to Invoice #4701 €-21,78EUR Edit Delete 12/11/2014 Mass Invoice Payment Credit for Invoice #4482 €6,84EUR Edit Delete 12/11/2014 Credit Applied to Invoice #4482 €-6,84EUR Edit Delete This is impossible because I never gave him credit. I checked with our paymentprovider and sure enough he paid these invoices the normal way. Can anybody explain why these payments for this particular client turn up at the 'add credits' screen? I checked other customers and there the screen is empty.... Thanks! 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted November 6, 2015 WHMCS Support Manager Share Posted November 6, 2015 Hi, This suggests that this particular client used the Mass Pay feature to pay every invoice (as opposed to viewing the invoice and clicking the payment button). Related documentation: http://docs.whmcs.com/Invoicing#Creating_Mass_Pay_Invoices If you do not wish to offer this option to clients, it can be disabled under Setup > General Settings > Invoices tab. 0 Quote Link to comment Share on other sites More sharing options...
erwin123 Posted November 7, 2015 Author Share Posted November 7, 2015 Hi,This suggests that this particular client used the Mass Pay feature to pay every invoice (as opposed to viewing the invoice and clicking the payment button). Related documentation: http://docs.whmcs.com/Invoicing#Creating_Mass_Pay_Invoices If you do not wish to offer this option to clients, it can be disabled under Setup > General Settings > Invoices tab. Thanks, that clears it up. 0 Quote Link to comment Share on other sites More sharing options...
erwin123 Posted November 7, 2015 Author Share Posted November 7, 2015 Another question about credit. I used the 'Add credit' function before and it always worked as I expected. Now I added credit by the 'Manage credits' function and it does not show up in the clients account. When I click 'Manage credits' again, its still there, but its not visible under 'Credit balance'. Any ideas? 0 Quote Link to comment Share on other sites More sharing options...
erwin123 Posted November 7, 2015 Author Share Posted November 7, 2015 Thats weird that you added this thread to my previous one. Its two entirly different questions even though they're both about 'credits'. 0 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.