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Cron Job email not sending


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After updating from 6.1.0 > 6.1.1 I am no longer receiving the cron job email. I have made sure that the admin has permissions to receive the email, and made sure my cron job is setup correctly. Here is the log from my cronjob:

 

[TABLE=class: datatable]

[TR]

[TD] 01/11/2015 03:00[/TD]

[TD]

Cron Job: Done

[/TD]

[TD] System[/TD]

[TD] [/TD]

[/TR]

[TR]

[TD] 01/11/2015 03:00[/TD]

[TD]

Cron Job: Email Backup - Sent Successfully

[/TD]

[TD] System[/TD]

[TD] [/TD]

[/TR]

[TR]

[TD] 01/11/2015 03:00[/TD]

[TD]

Cron Job: Backup Generation Completed

[/TD]

[TD] System[/TD]

[TD] [/TD]

[/TR]

[TR]

[TD] 01/11/2015 03:00[/TD]

[TD]

Cron Job: Starting Backup Generation

[/TD]

[TD] System[/TD]

[TD] [/TD]

[/TR]

[TR]

[TD] 01/11/2015 03:00[/TD]

[TD]

Cron Job: Starting Database Backup

[/TD]

[TD] System[/TD]

[TD] [/TD]

[/TR]

[TR]

[TD] 01/11/2015 03:00[/TD]

[TD]

Module is not configured.

[/TD]

[TD] System[/TD]

[TD] [/TD]

[/TR]

[TR]

[TD] 01/11/2015 03:00[/TD]

[TD]

Starting New TLD Watchlist Cron Job

[/TD]

[TD] System[/TD]

[TD] [/TD]

[/TR]

[TR]

[TD] 01/11/2015 03:00[/TD]

[TD]

Cron Job: Completed

[/TD]

[TD] System[/TD]

[TD] [/TD]

[/TR]

[TR]

[TD] 01/11/2015 03:00[/TD]

[TD]

Cron Job: Done

[/TD]

[TD] System[/TD]

[TD] [/TD]

[/TR]

[TR]

[TD] 01/11/2015 03:00[/TD]

[TD]

Cron Job: Starting Performing Client Status Sync

[/TD]

[TD] System[/TD]

[TD] [/TD]

[/TR]

[TR]

[TD] 01/11/2015 03:00[/TD]

[TD]

Cron Job: Done

[/TD]

[TD] System[/TD]

[TD] [/TD]

[/TR]

[TR]

[TD] 01/11/2015 03:00[/TD]

[TD]

Cron Job: Running Usage Stats Update for Server ID 1

[/TD]

[TD] System[/TD]

[TD] [/TD]

[/TR]

[TR]

[TD] 01/11/2015 03:00[/TD]

[TD]

Cron Job: Starting Updating Disk & Bandwidth Usage Stats

[/TD]

[TD] System[/TD]

[TD] [/TD]

[/TR]

[TR]

[TD] 01/11/2015 03:00[/TD]

[TD]

Cron Job: Email Rule "1 Year Password Reset" sent to 0 Users

[/TD]

[TD] System[/TD]

[TD] [/TD]

[/TR]

[TR]

[TD] 01/11/2015 03:00[/TD]

[TD]

Cron Job: Starting Processing Email Marketer Rules

[/TD]

[TD] System[/TD]

[TD] [/TD]

[/TR]

[TR]

[TD] 01/11/2015 03:00[/TD]

[TD]

Cron Job: Sent Successfully

[/TD]

[TD] System[/TD]

[TD] [/TD]

[/TR]

[TR]

[TD] 01/11/2015 03:00[/TD]

[TD]

Email Sent to Jason Peachey (Affiliate Monthly Referrals Report) -

User ID: 1

[/TD]

[TD] System[/TD]

[TD] [/TD]

[/TR]

[TR]

[TD] 01/11/2015 03:00[/TD]

[TD]

Cron Job: Starting Sending Affiliate Reports

[/TD]

[TD] System[/TD]

[TD] [/TD]

[/TR]

[TR]

[TD] 01/11/2015 03:00[/TD]

[TD]

Cron Job: Processed 0 Pending Affiliate Payments

[/TD]

[TD] System[/TD]

[TD] [/TD]

[/TR]

[TR]

[TD] 01/11/2015 03:00[/TD]

[TD]

Cron Job: Starting Processing Delayed Affiliate Commissions

[/TD]

[TD] System[/TD]

[TD] [/TD]

[/TR]

[TR]

[TD] 01/11/2015 03:00[/TD]

[TD]

Cron Job: Processed 0 Ticket Closures

[/TD]

[TD] System[/TD]

[TD] [/TD]

[/TR]

[TR]

[TD] 01/11/2015 03:00[/TD]

[TD]

Cron Job: Starting Auto Closing Inactive Tickets

[/TD]

[TD] System[/TD]

[TD] [/TD]

[/TR]

[TR]

[TD] 01/11/2015 03:00[/TD]

[TD]

Cron Job: Processed 0 Terminations

[/TD]

[TD] System[/TD]

[TD] [/TD]

[/TR]

[TR]

[TD] 01/11/2015 03:00[/TD]

[TD]

Cron Job: Starting Performing Automated Fixed Term Service Terminations

[/TD]

[TD] System[/TD]

[TD] [/TD]

[/TR]

[TR]

[TD] 01/11/2015 03:00[/TD]

[TD]

Cron Job: Processed 0 Terminations

[/TD]

[TD] System[/TD]

[TD] [/TD]

[/TR]

[TR]

[TD] 01/11/2015 03:00[/TD]

[TD]

Cron Job: Starting Processing Overdue Terminations

[/TD]

[TD] System[/TD]

[TD] [/TD]

[/TR]

[TR]

[TD] 01/11/2015 03:00[/TD]

[TD]

Cron Job: Processed 0 Suspensions

[/TD]

[TD] System[/TD]

[TD] [/TD]

[/TR]

[TR]

[TD] 01/11/2015 03:00[/TD]

[TD]

Cron Job: Starting Processing Overdue Suspensions

[/TD]

[TD] System[/TD]

[TD] [/TD]

[/TR]

[TR]

[TD] 01/11/2015 03:00[/TD]

[TD]

Cron Job: Processed 0 Cancellations

[/TD]

[TD] System[/TD]

[TD] [/TD]

[/TR]

[TR]

[TD] 01/11/2015 03:00[/TD]

[TD]

Cron Job: Starting Processing Cancellation Requests

[/TD]

[TD] System[/TD]

[TD] [/TD]

[/TR]

[TR]

[TD] 01/11/2015 03:00[/TD]

[TD]

Cron Job: Sent 0 Notices

[/TD]

[TD] System[/TD]

[TD] [/TD]

[/TR]

[TR]

[TD] 01/11/2015 03:00[/TD]

[TD]

Cron Job: Starting Processing Domain Renewal Notices

[/TD]

[TD] System[/TD]

[TD] [/TD]

[/TR]

[TR]

[TD] 01/11/2015 03:00[/TD]

[TD]

Cron Job: Sent 0 Reminders

[/TD]

[TD] System[/TD]

[TD] [/TD]

[/TR]

[TR]

[TD] 01/11/2015 03:00[/TD]

[TD]

Cron Job: Sent 0 Unpaid Invoice Payment Reminders

[/TD]

[TD] System[/TD]

[TD] [/TD]

[/TR]

[TR]

[TD] 01/11/2015 03:00[/TD]

[TD]

Cron Job: Starting Processing Invoice Reminder Notices

[/TD]

[TD] System[/TD]

[TD] [/TD]

[/TR]

[TR]

[TD] 01/11/2015 03:00[/TD]

[TD]

Cron Job: Credit Card Payments Processed (0 Captured, 0 Failed)

[/TD]

[TD] System[/TD]

[TD] [/TD]

[/TR]

[TR]

[TD=bgcolor: #F3F3F3] 01/11/2015 03:00[/TD]

[TD=bgcolor: #F3F3F3]

Cron Job: Starting Processing Credit Card Charges

[/TD]

[TD=bgcolor: #F3F3F3] System[/TD]

[TD=bgcolor: #F3F3F3] [/TD]

[/TR]

[TR]

[TD] 01/11/2015 03:00[/TD]

[TD]

Cron Job: Late Invoice Fees added to 1 Invoices (Invoice Numbers: 138)

[/TD]

[TD] System[/TD]

[/TR]

[/TABLE]

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  • WHMCS Support Manager

Hi,

The email is sent when the " Cron Job: Completed" entry is made in the logs, and as there is no email sending error at that time, we can conclude it was accepted by your mail server without error.

 

Therefore this is an email delivery issue and you would need to work with your mail-server admin to investigate that.

To test, try changing your admin email to an external one such as GMail and see whether you get the report email.

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